We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

I purchased a whirpool front load washer and dryer from HHGregg in January of 08. The washer was aweful from day 1. When it went into the spin cycle it sounded like it was going to shake itself across the house. I had whirlpool service people come out 4 times. One of those times, was due to the machine malfunctioning and my laundry room was covered in water. They fixed it and it happend again last night. I just happened to walk by and smell something burning. Both washer and dryer were running in about 1" of water on the floor. I unplugged everything. I have no idea what it is gong to do to my floor. I am trying to sell my house so right now I cannot show it until this gets fixed. MY whirpool warrently ran out. I bought an extra 5 year warranty from HHGregg and their repair/warranty number is only open on weekdays. I will never purchase a whirlpool product again. One of the repair people told me that the washer I purchased was a DUD and they had more calls on it than any other washer. I offered to pay the difference to upgrade but neight HHGregg nor Whirpool would do it. I was told the Whirpool "never took a product back" that it would make their product quality look bad.

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifilly asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales reciept, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the reciept. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that reciept untill after I made my purchase. Once again she stated it is on the back of your reciept. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!!!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.

I was in a near by Hhgregg store recently looking to buy a few appliances, while checking out with a cashier a manager came over to her in began yelling at the young lady on the floor in front of customers. Not only was that embarassing to they young lady but why should this happen in front of customers im sure there are offices where this situation could have been handled. The customer service was great and the salesman that helped me was very helpful. I will shop there in the near future but someone needs to handle the management.

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifically asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales receipt, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the receipt. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that receipt until after I made my purchase. Once again she stated it is on the back of your receipt. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the receipt) at that time I explained to Chris that I had no way of knowing whats on the back of the receipt until after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return policy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and their return policy and their method of informing or not informing the customer until after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the receipt. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UNDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECEIPT UNTIL (AFTER) THEY HAVE MADE THE PURCHASE!!!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not receive all the refund at the time of return if it is over 100.00.