HHGregg
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Category: Services
Contact Information
United States
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HHGregg Reviews
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OctR54
February 2, 2010
Don't buy from them
Seventeen months after I purchased a $1, 675 Sony 46" flat screen TV, it failed. HHGregg advertised quality products, but a TV which lasts only 17 months does not fit my definition of a quality product. I called Sony and their representative stated that the TV lasted longer than the one year warrenty which is Sony's goal. I will not purchase any merchandise from hhgregg nor buy the Sony brand in the future.
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Folew62
January 25, 2010
Bad experience
My first and last time purchasing anything at hhgregg ; should had walked away when the sales person attending me left me to help a couple. After waiting for him for more than 20 minutes got someone else to help me. I spent over $1.600 so don't think wasted anyone's time particularly in this economy. As I was paying for my purchse the 1st sales person asked me if I bought anything and when I told him, yes a stove and a refrigerator he said "I left because was not sure you were serious about buying anything"
My "biggest" problem began at delivery; only 1 of the 2 items purchased was delivered and neither the drivers or warehouse could tell me what happened to the refrigerator I purchased. Called store and the person that answered the phone got very defensive, almost aggresive. I asked to speak to soemone else and the manager was not much better; it appears the staff at hhgregg are trained not to take any responsibility but instead they get very defensive and very rude and it appears hhgregg should spend more time training their management staff to provide better customer service/support. After all of that, the wrong refrigerator was delivered (after 2 days) so I refused delivery and when I called the store they, again, got extremelly defensive to the point of sounding very aggresive before they even gave me the chance to explain. The store I am complaining about is the hhgregg in Smyrna, GA.
Bad, bad experience but after searching th ewe, noticed most of the complaints on this company are related to the same.
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Savler
January 15, 2010
Stay away
We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.
The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.
When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.
When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.
After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.
The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.
He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.
Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.
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Tibbit
January 11, 2010
Simply terrible
I bought a plasma from the Douglasville, Ga store on 10-13-08 as a present for my b/f. We didn't open the box until last night (10-27-08) because our house is wired for a Smarthome and we've been waiting for the electrician to uncover the wires in the wall. Needless to say, after we pulled the TV out of the box, the screen was cracked in several places! We contacted the store mgr, explaining the problem in depth and he continously accused us of damaging it during the transit home. Brad (store mgr) refused to exchange it and claimed he spoke to his "higher up" mgrs and they all agreed there was nothing they could do. Where is the customer support? The simple fact is.. this is the 2nd time we've received a broken TV from this store. The only difference is last time they exchanged it!
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Mason63
January 8, 2010
Awful company
HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57” TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they can’t fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldn’t help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV and paid for the extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HH Gregg sure wants to sell you the extended warranty but they will do nothing to back it up!
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Oprel
January 5, 2010
Avoid at all costs
Bought Frigidaire ref with extended warranty.Ref. icemaker quit and was serviced every Tues for 7 weeks. Eventually lost everything and they fixed following week as scheduled. Ref works but no icemaker. Conatacted GE., complained about service and they offered to replace with new one. Went to HHGregg, Clarksville, Tn and paid for a replacement. Chose Whirlpool for replacement and told it would be delivered in 9 days, they claim would ship from store in Indiana. Now they tell me they have it on back order. I don't know when I will ever get this worked out. I do not recommend purchase from this company. They are not what they claim in their advertisements.
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Twille
January 5, 2010
Worst customer service
I purchased a front loader LG washer about three months ago. I begin to have problems and had to call the warranty department. I became really upset. They begin to ask all these questions about my washer that should have been in the system and then they had me acting like I was the technician. I was to look for different things to make sure it was completed when delivered. Well I stopped and just told them I did not see anything they were asking. The girl decided at that point she would send a technician out. Then she told me I needed to show my receipt of purchase to make sure that I was the one that purchased the machine. I told her I have never heard of such a thing. I've never had this problem when I purchase an appliance from Sears. I will never buy another product from hhgregg. They are the worst when it comes to customer service.
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Frall
December 23, 2009
Shocking experience
It was first time being at an HHGREGG and i was attacked by salesperson as I walked in the door. I stated I just wanted to browse but she would not leave me alone. Manager stated that is how they do it and that they have a different clientele. Stated maybe I should go to Walmart or Best Buy. No doubt it will be my last visit there.
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Wold
December 21, 2009
Messed up a kitchen installation
HH Gregg messed up a kitchen installation. Bottom-line is that they drilled unecessary (and huge) holes in my new custom cabinets then only to find the appliance didn't fit. At first, they gave me a free hood to hide the damage and substituted the built-in microwave for a free standing. I told them I didn't want a free standing one because I didn't think it would fit so I wanted that money back. They told me to hold on to it until the kitchen was done and then if I didn't want it, I could return it. About six months later my custom kitchen was completed and the free standing microwave didn't fit. They are refusing to take it back saying it's been too long. They never gave me a time limit and anyone who has been through a custom renovation knows it takes a long time. I'm fuming! I will never give them a dime because they didn't keep their word and they don't seem to care. I took this to the corporate level and their response was basically to sue them.
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Musician26
December 14, 2009
Horrible company
On, Sunday, March 2, 2008, I went into the store and bought a chest type freezer.The salesman was all over me, trying to get a sale.I went into this store with the ad from the newspaper in hand.And I went there to purchase a chest type freezer.I was told if I paid for the one I wanted it would be delivered to the store the very next day at noon.So I paid cash for the freezer and a stereo my daughter wanted and left the store.On calling the next afternoon, Monday, March 3, 2008, I was put on hold and no one ever came back to the phone. Thinking the freezer I purchased came in on the truck, I proceeded to the store address anyways.On my arrival I parked my trailer and my daughter went into the store to be told, that my freezer in fact had not came in on the noon truck as promised.And they would have it delivered to my house for free the very next day.This did not happen either.I called the next day, Tuesday and again was told it was not delivered to the store.And that they had no idea when it would be there, that someone would call me when it came in.Wednesday and Thursday passed with no calls.So on Friday, March 7, 2008, my daughter called to ask if it was delivered, she too was told it was not.On Saturday, March 8, 2008, I was again told it was not there they would deliver it to my home for free the very next day.This also did not happen.Monday passed and still no call from this company. I called on Tuesday, March 11, 2008, again I was told it was not there.At this time I was offered the display in the store.I told them I want the new freezer I had paid for and no I did not want the display I wanted my money back.I went into the store a few minutes after the phone call to receive my refund as was told that anything over $100 could not be refunded by the store it would have to be issued in check form in 7 to 10 business days.My next problem is:When I paid cash for this freezer I did not tell them that because it was over a $100 I would have to issue them a check in 7 to 10 business days, I paid in full.I never had this item in my possession and there would be no reason why this company should be able to keep my money.
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