Me and my husband went to hhgregg and spent $4, 026.63. We have got the poores service anyone could ever get, I had to call them 4 times to get them to send me booklets on the applanices that i bought, after the 4th time of calling i recieved my booklets a week later, but all of the booklets were not there. Also they were surpose to call me for a service call on one of the app. (make a note i bought thse 529/2010) they have never returned my call. I have told other people do not go there and buy anything, they do not stand behind anything they say, sorry but the best thing i can say is everbody puts down car salespersons HHGREGG IS TWICE AS BAD. I am gettting in touch with the BBB today they have got on my last nerve. DON'T GO THERE TO BUY ANYTHING YOU MAY END UP LIKE US.

Warning. Was scammed at hhgregg store by employee. I entered the store after reading that they had 24 month interest free financing on purchases over 397. After talking to the sale person I was informed to get the 24 months on tv's you had to spend 999 or more. So I did. Then I get a my statement from the CC company and they say 24 months on all purchases 397 or more. Long story short I call the hhgregg store where i purchased the products and that is correct 397 or more on ALL STORE ITEMS. I am returning both tv's tomorrow because they only wanted to give 50 dollars of my 1500 dollar bill for their employees mistake. Employees work of commision so it doesn't surprise me some will tell customers different things to get more money in their pockets. Please watch if using there financing.

I personally went in to try and purchase a washer and dryer. After telling me they would be able to have the pair delivered to me the next day, I filled out a finance form to purchase the product. They then informed me that they do not know when they would be able to deliver the products. No estimate whatsoever. They then completed a credit card in my name WITHOUT my permission. I have reported them to the Better Business Bureau and filled fraud on my credit. I cannot believe that they would do this. They wouldn't even give me my personal information back. I suggest no one go to this store! They have caused me such a hassle...‎

I am a now former employee of this company and would like to share with other potential employees my experience within the company. I quit around 5 hours ago after a manager (Richard Burdugo is his name) cussed at and threatened my job directly in the middle of fixing a customer's order. The customer, who I had spent 2 hours working with and selecting the correct product, immediately asked for a return. Right after he asked me directly "why do you put up with this" and left.
This wasn't just the last straw, this was one of many.
I had typed a note and handed it to management 2 days ago asking if I could be trained to do PC Optimization. I told them it didn't matter what it took, and even offer to come in on my day off to learn so my sales would be more profitable. Today in our pre-work morning meeting our entire store was yelled at for 30 minutes about our lack of PC Optimization sales. When I told them that over half of the staff did not know how to do this, they said that you should have learned already. I asked again when I could be trained at which time refused to train me.
The main thing I want to get out to potential employees is that their pay structure is not what they tell you in training. We are on a draw system where you go against $7.25 an hour. The problem is, if you are 1 minute over 40 hours, it goes to all of your hours are counted as time and a half against draw. For example, if you work an even 40 hours you have to earn $290 in a week or you go into draw. If you work 40 hours and 1 minute, you have to earn $435.18 to cover your draw. This is not what they told us, this is not what I signed off on, and the have refused multiple times to give me the HR number. I called our Corporate number and complained a week ago when I noticed that pay was off and was reprimanded within the store for doing so, even though they could not give me the answers to my questions which I had asked.
This company is very unprofessional and will tell you one thing and expect another. I encourage any employees with similar complains to post them and to not be bullied around. I kept all of my numbers and paychecks because I believe I will have to go to small claims court to get the correct amount of money that is owed to me. I am hoping they will be willing to work with me to give me what I earned, but if they wouldn't help one of their own employees, how much do I really mean to them as a now ex-employee.
-Justin Reeser
Roanoke HHGregg Store #0199

I purchased a Fridaire washer and dryer set from HHGregg . I paid to have the merchandise delivered to my house. When the delivery people showed up, they informed me that they would not be able to take the washer/dryer down to the basement because the staircase was too narrow and the stove was too close to the door. They told me I would have to move the stove, not just turn it sideways and shut off the gas. They said I would have to remove the trim from the basement door and the railing into the basement. After all that was done, then they would come back. They left my new washer and dryer in the kitchen. It happened that I also hired movers to move my furniture from my old apartment to the new one. They heard me fretting about the situation and offered to try to take the washer and dryer downstairs, something the HHGregg delivery people did not even attempt. Twenty minutes later, my new appliances were safely in the basement, no damage to my apartment. I went back to the store to inform the manager of the situation. He indicated that he was sorry and someone would be in touch the following day to resolve the situation. The woman who called the next day stated that taking the washer and dryer down stairs could have caused a liablity. She then scheduled me to have my washer and dryer hooked up the following day. Ideally, I would have liked a refund, since no one told me anything about possible difficulties moving my new appliances into an older house. At least, and what I would have liked was a sincere apology and to be at the head of the installation appointments for the day following the incident. Instead, what I got was corporate runaround and another wasted morning waiting for the delivery guy. I will NEVER shop at HHGregg again, and the next time I have something delivered, I want a copy of the policy up front.