I received an advertisement in the mail for a pre-black friday sale at Hhgregg. The advertisement states "Panasonic 50" Class Plasma HDTV SRP799.99 now 599.99". I went into the store on 11/19/10 and had Ashley Sprague salesperson helped me. I showed her the ad. She showed me the T.V. The current price was 799.99. She stated that was because the sale did not start until Nov 21-Nov 27. She then stated that they had a 30 day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the 200$ price difference right away. I went back on Nov 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do but I could return it. I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salespersons paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is no where on it that specifies what model of tv. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this tv. I want the sales discount of 200$.

I bought an acer notebook for my daughter as a Christmas gift. When I bought the notebook I mentioned it was a Christmas gift and that I hoped it would be the one she wants. Since it was almost a month before Christmas the salesman was quick to mention that if it would need to be brought back that we only have 14 days. I had already paid for the notebook so I asked what my options were at this point. He asked a supv. who said it could be held there until we were ready to pick it up. When we went to pick it up someone had resold the notebook we had selected. The salesman offered a similar one and we took it since we really had no other choice. My daughter checked the notebook out and felt there were several things that she did not like about it and decided to return it. They told her they could only give her $100.00 of it in cash and she would have to wait for a check for the remainder. She voiced how unsatisfactory this was and they just told her basically too bad. She left deciding to think about how to handle it. The next day was the last day she could return the item and since she was at work she had her husband return it for her. They told him they now could only submit the request/return to corporated and she would get a check for the entire amount. They stated the reason being his name was not on the receipt. Her name was not on the receipt the day before either and they would give her $100.00 then. She even called the corp office and they were very rude and could care less about her displeasure in this situation. All I can say is buyer beware. They never mentioned this so called policy when we bought the item, even though they knew it may need to be returned. I have been a good customer buying most of my tv's and appliances there, but this will be no more. They have just lost a family of good customers, but I am sure they don't care.

I went to Hhgregg in Knoxville, Tennessee to purchase a digital camera. I knew exactly the model of camera I wanted and asked for it when I went into the store. They did not have the model I wanted, so I went to leave. In short, they told me they had this awesome new camera that had everything I wanted (and it took them 2 hours of fumbling through different cameras to come to this conclusion). I paid $280 in cash for this camera.

After I went home and read the manual, I found out that this camera did NOT have the features they told me it had! At this point I had wasted at least 4 hours of my evening. Needless to say, I was a little miffed. I returned the camera 2 days later. They would only refund me $100 in cash and told me that it would be over a week before the other $180 would be sent by mail in a check! But the whole point was to get a camera IMMEDIATELY. I wanted to take pictures for Thanksgiving! So here I am over a week later, ticked, with no money to buy the camera I originally wanted. VERY unsatisfied.

Ok so - almost 5 years ago, we go to HHGregg, buy one of their best Hitachi 55 inch HDTV / LCD and we pay $400 extra $'s for the extended warranty. We were told at the time of sale IF the TV was not able to be repaired in 30 days, this warranty would replace the TV with something comparable. Well...it took 87 days for my Hitachi to be repaired. It was a nightmare. I never could find out who the warranty company was, calls were never returned, and they ended up telling me that HHGreggs salesman had lied because there is no set amount of days you wait before they fix your tv. MAKE SURE you get whatever they are promising you in this extended, extra cost warranty IN WRITING before you purchase the warranty. From now on, I probably won't buy the best - I will buy cheaper, hope it lasts for a few years and then when troubles start, throw the set away. In home repair is outrageous...and even when you buy the best anymore, it doesn't mean longer lasting. Sad - right?

I am Carl Pope from Hickory NC. hhgregg had a TV ad during the week of Labor Day. This ad stated that all items in the store were on sale, for anything $99.00 and more you could get 24 months payment plan. No exclusions apply. I went to the Hickory store at 1843 Catawba Valley Blvd. The store manager advised me he did not know anything about the TV ad, and if this was true the computers will not be on sale. I told the manager that the TV ad stated TVs, Computers and all electronics and more were on sale. I also called the Corp. office of hhgregg at 1-800-944-8710. I had to call three times and talked to three differen people. None of them could help me and did not know who I could talk to. The last person advised me to send a e-mail to the company. I hope that someone from the hhgregg Corp. office can call me and tell me why this store in Hickory does not honor the sales that your company has on your on TV ad. Thank You Carl Pope