HH GREGG HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!! I have been trying for 2 YEARS to get something straightened out!! My husband passed away in Oct of 2008 after a very short battle with cancer(he lived 55 days from the day we found out he was even sick) and I missed my payment in November because I WAS GRIEVING and in SHOCK over the loss of my beautiful sweetheart!

When I got the bill in December and realized that I had missed the payment I went ahead and PAID THE BALANCE IN FULL(the payoff amount not the balance)!! In February I received a bill for a about $500.00 and when I called they explained that since I missed the payment in November it was for the interest since I had 0% interest for a year. I explained the circumstances and that I had already paid this in FULL and the supervisor that I spoke with said that was very understandable and she would have this taken care of immediately and that I would receive confirmation in the mail. Needless to say this never came but a new bill with late charges and more interest did!

Never mind the fact that the interest should have shown on the December statement and that it seems like this was a complete SCAM to try and get more money out of people!! I was not running out on something I owed, I PAID THE BALANCE IN FULL!! It has been two years and they are reporting this on my credit as unpaid debt and every time I called they would say they would have it taken care of and did not!! Month after Month I would go through this, getting someone that spoke English was also very difficult.

I need to refinance my home since I am now a single income household and when I went to do this my mortgage company informed me that HH GREGG had reported me as deceased so I could not refinance!! When I called them about this they said they didn't do it and that I could not speak with a supervisor and that one would call me. She could not give me a time frame and also said that it was impossible to speak with anyone higher and that she didn't know who I could contact to lodge a complaint or who their president and CEO was! She said that if I wanted to find out that I would need to do the research myself!!

Once again another RUDE associate. I am living pay check to pay check and need to REFINANCE MY HOME and have HH GREGG correct THEIR ERROR!! I am beyond frustrated and cannot seem to find anyone that is willing to step up and correct their error.

I read other notes about HH GREG's not following their price match policy.
Today we shopped at the Bel Air MD store for a range and microwave.
The sales associate was friendly and offered good information on the product.
When we didn't buy, he gave us the pitch for Price Match Policy. OK.
We went home, found the product for less and went back to the store.
The range and microwave will be delivered tomorrow and they beat their own price by 110%.
GREAT PLACE TO SHOP.
Thank you for wonderful, knowledgeable and prompt service.

It has been over two months since I have had a laptop...

Having full coverage over my laptop, I sent it in for repair. They sent it to the wrong place, continuing back to 2 more incorrect locations. It took weeks and many phone calls before I could find anyone to even look into the situation.

A month later I received my computer and sent it to the correct location. The service has been horrible. They told me it would be 10 business days for the situation to be settled. Instead it has been yet another month, and I still don't have a laptop. They have overall been rude, apathetic, and unhelpful.

Because I have full coverage of insurance on the computer (that covers everything), they offered a new computer in place when it was determined un-repairable. They offered the cheapest computer they had or $500.00 in place of my $875.00 computer.

While they gave me $125.00 on top of this because of their continuous mistakes, I have already spent over $80.00 in Internet that I have not been able to use. I also opted that it would not be an intelligent move to continue my online classes without a computer.

This company has been ridiculous...All I want is my computer, and the service that any paying customer deserves.

I purchased a high end washer and dryer with Hh Gregg in May. About 20 days later it started giving problems. I purchased the extended "lemon" policy at the salesman's encouragement as he indicated after 3 calls for the same thing, I get a new appliance. Almost 5 months and 8 calls for the SAME problem, I still do not have a working dryer. I am sick of this company and WILL NEVER PURCHASE ANOTHER ITEM FROM THEM. THEY ARE HORRIBLE WITH CUSTOMER SERVICE. I JUST WISH THERE WAS SOME WAY TO LET EVERYONE KNOW OTHER THAN THIS WEB SITE. I have spoken the the General manger of the store and he refuses to do anything for me other than direct me to continue to call repair companies. No it is not costing me anything other than the 100's I am spending at the laundrymat on drying clothes for a family of five. They could not care less about any of this, however I hope the word gets out. Today's economy is not going well and they should be more appreciative of customers.

The sales people at hhgreg are way too pushy. We came in wanting to buy a dishwasher and a dishwaster ONLY. They tried to talk us into buying a refridgerator, a mattress, and anything else they could think of. They stay on you all the time and they find out you're not going to buy anything else the jump on some other unsuspecting person and bug the crap out of them. I will never ever visit hhgreg again. They must work off commisson or something but that's no reason to stay up someone's butt the whole time trying to force things on them that they can't afford.