OH MY GOD!!! Hewlett Packard should be sued for allowing such a customer support system to be in place. It was by far the most inefficient, painful process I have dealt with in customer support. After ordering a disk I did not end up needing, I called back two hours after placing the order to ask that it be canceled. After three transfers, I was told by the operator that it was canceled.

Alas, three days later I received the disk and I was indeed charged for it. After bracing myself to call back for a refund, for numerous more transfers and talking to people who speak poor english, I was transferred an astounding 8 times!! In the end, I hung up in frustration and let them keep the money. If you place an online order, consider ALL SALES FINAL!!

A year ago I bought a HP DV6000 laptop so my son could use it in college. Since then it has been nothing but trouble. He has returned it for repair three times, had his college work destroyed when the computer overheated, and been without a laptop for six out of 12 months

Now that I have contacted Hewlett Packard, for the fourth time, they say the laptop's one-year warranty has run out and that they will not repair or replace this faulty product. We bought what we thought was a high-end product, at a high price and have had nothing but trouble with it.

Hewlett Packard's policy seems to be to drag out repairs until after their products are out of warranty and then tell their customers, too bad, you're no longer covered. My son even thought he had covered himself by purchasing a three-year warranty, but even that isn't worth the paper it is written on. I am now about to buy a new laptop computer for my own use, and after Hewlett Packard's runaround, although I had picked out one of their latest models--now I will look for another company. At the same time, it looks like I am going to have to buy another laptop for my son to use in college. As if a retiree (me) can afford to just throw money away.

There should be a "lemon law" for computers which would protect consumers from being scammed this way with products that fail over and over a few months after you buy them and against manufacturers who laugh at you when you call for their help.

I bought a Compaq Presario F500 for my wife for Christmas and it just quit working one day. I called customer service on May 17, 2008; because it is still under factory warranty. They told me the steps on taking it apart and figuring out what the problem is. The customer service representative diagnosed the problem as a "burnt motherboard". They asked for my information, so they can send out a box to send my computer to them for repair. (Customer # is PTH477-01 and service ticket # 8011830064.) I sent it out like requested and they returned it without a hard drive and a letter attached. The hard drive that was in the mentioned computer had 3 different persons credit card information, over 3, 000 personal pictures and over 5, 000 songs stored on there. I also work for Department of Corrections as a Correctional Officer and that information too was stored on the computer. The attached letter said "This product is returned without repair due to insect infestation." I called them to try to resolve this problem and they gave me a case manager named "Jim B.". (The case number is 7500450838) He said "They thought the computer was from the Philippines and that it is a hazard to work on products received from there." They aologized for their mistake and said that they would send out a box for repair and to replace the hard drive they had stole. (Customer # QJK106-01.) I sent out my computer a second time and within a day it was returned unrepaired and without the hard drive. I have tried repeatedly calling "Jim B." at the following phone number "1-877-917-4380 ext. 94". However, he would not answer or his assistant would say that he was on break, in a metting, etc. In the result of him not receiving or returning my calls; I tried to get a new case manager. They told me that I could not have another case manager and that Jim B would return my call within 24 hours. However, as previously mentioned, he never did. I called a week and a half later and found out that I have a new case manager. I was not aware of this change. My new case manager is uncooperative, ignorant, and rude. He did not introduce himself to me and refuses to listen to me. He told me that they would not and will not repair my computer or replace my hard drive because it is 'flagged". In order for them to repair it, I have to get it professionally cleaned and send a copy of the receipt. He said the company also will not reimburse me if there were no insects found. I got my computer professionally cleaned and there were no insects found. I asked the new case manager; out of curiousty, how long it takes to look at and repair a computer. He responded that the turn around time is a week and a half. That meaning, Hewlett Packard Co. did not/does not even look at my computer. This company just throws the computer in a box and attaches a letter. The new case manager also stated that he will close this case; against my word, within 30 days if I do not call him before then. He also tried his hardest to close this case today.

I purchased an HP Multimedia computer model “m7658n” at CompUSA in December of 2006. It was clearly stated that I would be entitled to a free upgrade to VISTA when it was available. I sent in all my paper work and waited for the Vista OS to arrive which it never did. After a half dozen one hour or so calls spent mostly on hold HP customer support agreed to send the software to me from another source. Much to my chagrin when the software arrived it was the restore disks for XP Multimedia not VISTA. I went out and purchased a retail upgrade to Vista Ultimate in the interim while HP sorted this thing out which they never did. The” in place” Vista upgrade didn’t go well but I hobbled along with it for almost one year. Recently the system quit running altogether with the retail version of Vista. It never ran properly in the first pace. I called again and was told there was nothing they could do because the promotion was expired and the upgrade product was no longer available. I asked to speak to a supervisor once again and I was told they couldn’t do anything for me.

I feel I was cheated by HP! If the machine didn’t include a free upgrade to Vista I would have selected another model. If HP can’t put Vista on my machine then they should supply me with a new machine of equal or greater capability. I have been a loyal HP/Compaq customer for over a dozen years and currently own five other HP machine in our family. My company also has 6 servers and 30 workstations all of them are HP/Compaq. I think I’ve been a good customer and it’s time HP keeps their promise.

they sold me a product which hp themself couldn`t provide me the photosmart 59 ink catridge.