I ordered items totalling approx £290 from my cataloge Ambrose Wilson and waited and waited I tracked my order and noticed it was marked as delivered!!! 7/04/10 which it was not. I contacted my catalogue who said I had to wait another week. Still no parcel so I again contacted Ambrose Wilson this time the responce was good but fragmented. The upshot was that the courier said they had delivered it and left it in my porch which is again strange as I do not have a porch. It was finally sorted on the 13/05/10 and the money returned to my account. But in between those dates the replacement Items were left in my dustbin and a card scrawled on screwed up and put in my letterbox. Then this Friaday I was due another parcel that didnt come. I was due to go away Sat-Sun but was unwell and returned home late Saturday evening only to find 3 parcels abandoned on my doormat...and again no card put through to say they had been delivered. The cataloge has just processed it as another complain. The Courier is HERMES great company hey.