I had a web designed by Heritage which never worked properly and they told me that it would be fixed, I could not process credit cards at all, and the problem was not solved it was very costly $ 1900.00 very deceptive in their business practices and I want my money back the reason why I waited so long was being in the hospital for additional surgery on my back I am permantely disabled.

I have given this company a year to produce a website to my liking(design was great) CONTENT was awful. This company will do what needs to be done in order to obtain all of the money, but not maintenance, zero customer support, ridiculous prices. I am shocked this company can still function with the numerous amounts of complaints available online. I only wish I had done a bit of research prior to wasting over two thousand dollars on nothing short of a scam.

PUBLIC RECORD
filed with 4th distric court in Provo ut : HONORABLE STEVEN L HANSEN
IN THE FORTH DISTRICT COURT UTAH COUNTY, STATE OF UTAH

HIT WEB DESIGN SEARVED PAPERS TO RANDOM EMPLOYEES ON NOV 12 2009
for posting on boards like this one and telling the TRUTH

ATTORNEYS FOR PLAINIFF HIT WEB DESIGN
DONALD L DALTON -4305
DALTON&KELLY, PLC

HERITAGE MANAGEMENT SERVICES, INC

PLAINTIFF VS. DEFENDANTS

KENTON BALIEY, ROB BONHAM, DUSTIN BROWN, ERIC M DAIVS, ERIC ETHINGTON, REGINA GURUNIAN,
MIKE MADSEN, SEAN PACK, BRYCE TURPIN, DEBBIE WARD, KELLY WILEY.

SUMMONS,
COMPLAINT FOR INJUCTIVE RELIEF AND MONEY DAMAGES,
TEMPORARY RESTRAININGN ORDER.

DEFENDANTS ATTORNEY: FOR KELLY WILEY, DEBIE WARD, ERIC M DAVIS, BRYCE TURPIN
DREW BRINEY
SPANISH FORK, UTAH, UTAH COUNTY

DEFENDANTS PREVAILED

I also got (am being) ripped off by HIT. I am now fighting to get my $370 deposit back. I also cannot get anyone on the phone to release my domain name (which I purchased elsewhere) so I can publish my web site with another provider.

When I originally contacted this company to help me with an ecommerce store, they called me back very quickly. I was impressed! We discussed what I wanted & what they could do & the timeframe in which they could do it. I was quoted $800 – but if I signed up today, the price would be $700 & that would include a logo design. To make a long story short, I submitted my web page content and didn’t hear back from anyone. This was a month after the initial phone call. I left voice mails & emails with several people but got no responses. I decided to start digging around for complaints on the company. My bad – I should have done that first! I looked at the BBB site (HIT is rated a C-). Found the name of Mark Strong as one of the owners. It also had a link to his email ([email protected] & [email protected]) & listed his phone number (801-655-1600). I sent him a nasty gram – indicating that I have put my charges into dispute with my credit card company. I received an email back indicating that he would check into it. I finally got a call back from a designer & he indicated he was not responsible for getting my product pages laid out like I requested. That’s when I put the entire process on hold & decided to cancel everything. I did get a logo design out of Markus. All he did was straighten out some lines on the logo I sent him. It was OK – but I was not impressed.

I called their Customer No Service department today. I was told that my account shows a canceled status and that it has been escalated to Technical Support Agent Level II – whatever that means. He could not transfer me to anyone in that department – nor was he allowed to transfer me to Mark Strong.

So – I am still fighting this issue.

I was talking with a guy named Tom at heritage web designs and we had an agreement and I sent the deposit of 280.00 and after they received the money I got a link from them and I clicked on the link to get on the website, and I called the web designer ( Randy) to go over some stuff that I had no idea what it was so, I got to talking with randy about the design and he told me they were going to charge me an extra 300.00 to put my pics on the site, when I already had an agreement with the salesman that called me like 200 times in 1 week his name was tom. Anyway all I can say is that they are not sending my 280.00 deposit back. I called them like 10 times in 1 week and with no responce I finally called them and they comfirmed that I was not getting the money. Be careful and do not use this company they are a scam.