The antivirus software downloaded from Heliana Limited Software is no good. It is a scam and I'm sorry to say that I fell for it. How stupid can I be. I'm fortunate to have a credit card company that will work with me on this but wanted everyone that has fallen victim to the pop up from this company to NOT pursue it. They don't even give a company name which I found out later on the phone talking to a customer service rep that I had to ask for it and they gave it to me. I have learned my lesson.