Someone i don't know used my charge card and charge some products from your company: now i have to pay for something that i didn't order.

My charge was on feb 20, 2008 -- $48.95. I have been trying to get this off of my charge card for several months and nothing has happened yet:

I have called your company they said that they would take the charge off and it is still on my statement.

Please i am not a weathy person to have this on my charge. Please help me i am desperate!!!