Placed an order online with this company, after 5 days we still have no tracking # and no ship date.
We have tried to call but were only successful in getting through 1 time. I want to cancel the order. I tried to call again today 01-16-2008 @ 4:40 est and the line has been busy for over 1 hour. I did get thru 1 x and it rang for about 10 rings and then it turned busy.
Of course after deal with the inconvenience of the last week I decided to g online and see if there was any complaints out there and WOW was I shocked. There were more complaints then praise.
I have contacted AmEx and put the charge in dispute. Yes I know I should have checked before I placed the order but sometimes you get lost in the moment.
I do not believe that business should be transacted this way, especially in the tough economic time. I would think the company would want there customers to be pleased and share the good word, not disgruntled and SPREAD the bad word.

Placed an order with credit card on 26th December 2007
Payment By: American Express
Confirmation No: 7252267924
As of today, 18th Jan 2008, i have not received my package. They have not responded to my email and there phone line is constantly on busy. I did get an email saying they had shipped my items on 10th jan, but still nothing received