Harvey Norman; Henderson, Auckland

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Category: Electronics

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New Zealand

Harvey Norman; Henderson, Auckland Reviews

ykflow May 3, 2011
Bad service
I find it annoying that errors by companies are somehow your problem? And the associated assumption that there is always a "dead body in the boot" and in our case that meant we must have been trying to cheat the company. Both suggest a lack of competence, training and selling skills.
We bought a washing machine and my wife bargained the tagged price down from $1295 $1050 for cash. When we went to pick it up at a "distant" warehouse we found according to the docket that we had bought a EWF1074 and not the EWF 1481 we thought we had been negotiating for. When we phoned back to the store (it was already 5.30pm and the warehouse was closing) we got the above response from the store manager. And while we were prepared to accept a possible error had been made, the notion that we were trying to cheat HN got us angry and the issue at this point is unresolved. HN need to review their training and the selling skills of their staff and moreover their "profiling" of customers. My wife who did the negotiation is Chinese and had to hand the phone to me because of an obvious "change of tone".

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