I purchased a garden swing, as a gift, for my Son and his family's new patio. My son thought it was too big for the area, even though we didn't take it out of the box, as we told him how big it was and we agreed it wouldn't fit on his new patio.
I tried to return it - UNopened in box and with receipt and was told "they do not sell goods, only to give refunds, for whatever reason".
I found the two "managers" I spoke to, very rude and theywould not even enter into any conversation with me, about this hard and fast rule.
I thought customers had rights too, but obviously not at Harvey Norman.
M. O'Connell.