Hampton Bay

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Category: Services

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United States

Hampton Bay Reviews

Sherid December 1, 2010
No customer service
I have been trying to get info on these products from "Hamptom Bay" an apparent house brand for "Home Depot" which is not stated anywhere, as is a phone or website with the info that comes with the items in the store. Apparently the Customer Service desk at Home Depot either doesn't know this is a house brand, or refuses to let it be known.

Unfortunately the phone number provided goes to "Home Depot Customer Support, " which might be good, but it is an automated system, and when left running for more than 5 hours, NEVER picked up, just kept repeating the same recording for several choices (none which were appropriate).
cherion June 24, 2010
never heard back or from again
Contacted Hampton bay via their website, was chatting w service rep "Dullys" who was located in FL. Many messages sent back & forth, he then said send in warranty card, w copy of receipt to recieve replacement of missing & damaged parts in SEVEN DAYS. Now it has been over EIGHT WEEKS & no one responds to emails [third notice there] NOTHING What is happening w this company? HORRIBLE customer service = NONE
bsquires March 30, 2010
Lack of Parts
I purchase three Hampton Bay ceiling fans at a cost of almost 1 thousand dollars. They are all in the same room. The fan blade arm fractured on one, sending the blade flying almost hitting my wife.
Hampton Bay said the parts are no longer available. I bought them 1 1/2 years ago! What kind of garbage is this? What happened to the ten year clause to always have parts available.
It says life time warranty!!! Model involved "Berlinini" Model 403 652. I will never buy another thing at Home Depot. Lowes is more professional in their dealings with brand names to choose from. I learned my lesson, don't buy garbage. I should contact my lawyer and sue for my cost in replacing all three fans.
kgmartin July 5, 2009
Ceiliing fan
I just purchased a hampton Bay Edgemont Model 557-568 ceiling fan. The LED lighting fixture is so dim as to be useless. We need more light frm this fixture. Is there a brighter light for this fan that can be installed without modification?
groundskeeper willie June 6, 2009
defective solar lights
I bought 2 packages (4 lights per box) of Hampton Bay model 237-002 lights. 7 of the 8 initially worked, but after several weeks, ony TWO light up on a regular basis. Several are just dead, and some occasionally and randomly light up. 3 that were dormant lit up last night, but after a full day of sun today, no light at all.

Thses are the WORST solar lights I've ever bought, and there are close to 80 (or more) in our exterior gardens.

I will never by anything with the Hampton Bay name again.
swing arm wall sconce May 30, 2009
turn-on
Light won't stay on after repeated hits. Swinging arm wall sconce [email protected]
dansan05 May 19, 2009
Defective Solar Lights
I bought a set of Hampton Bay Solar lights from Home Depot, model 79778 and they only work intermittantly, sometimes not at all.
Oddly enough, If I cover the sensor and the solar panel inside in a pitch dark room, they work great. Outside, in the backyard, they only seem to work once in a while.
I have tested the batteries and they all test good, so the recharger circuit is working..there is something defective in the sensor, I suspect.
Can't find the receipt and threw out the box. Ironically, the cheap light I bought for $3.97 works great..not Hampton Bay.
BRAD DESIMAS May 2, 2009
PATIO CHAIRS
I HAD BOUGHT A PATIO SET FROM HOME DEPOT, BRAND NAME HAMPTON BAY MODEL A014F64-2 AND SOON AFTER BOTH SWIVAL END CHAIRS BROKE AT THE SWIVAL. I RETURNED TO HOME DEPOT AND THEY SAID TO GO ON LINE AND DEAL WITH THE COMPANY . WELL AFTER MONTHS AND THEN YEARS I HAVE NOT HAD ANY LUCK IN GETTING THE CHAIRS REPLACED... I WOULD SETTLE FOR THE STATIONARY ONES LIKE THE OTHER FOUR (4)... I CAN TAKE PHOTO'S IF NECESSARY...

BRAD DESIMAS
537 W. COUNTRY CT.
VISALIA CA. 93277
559 936- 1883
Susan March 18, 2009
Poor Quality
Paint is bubbling and pealign after 1 season of use.
JNORMAND February 13, 2009
DEFECTIVE MOUNTING STAKES
I PURCHASED TWO SETS OF OUTDOOR SOLAR LIGHTS FROM HOME DEPOT AND THE CHEAP PLASTIC MOUNTING STAKES HAVE ALL BROKEN. HOME DEPOT SAYS THEY DO NOT CARRY REPLACEMENT PARTS. THE LIGHTS ARE USELESS LAYING ON THE GROUND WITH NO MOUNTING STAKES. I NEED 12 NEW MOUNTING STAKES. PLEASE SEND TO ME ASAP.

THANKS JIM

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