I am a Senior Citizen residing in Delhi. I purchased a Haier Refrigerator and took AMC after the completion of its warranty period. The Model no. of the refrigerator is HRF 351 FRA (S.No.) BCH 3101186
The refrigerator started giving problem just after 2 months of its purchase. Since then every month I have been logging complaint and the refrigerator works for 15-20 days after which it again starts giving problems.
Initially, after registering a complaint the service person used to come immediately and atleast provide some temporary relieve. However since the time I had signed my last AMC (29/07/09 to 28/07/10) the response has been pathetic.
The records of these complaints are:
1. Complaint No. 10000190381 (Dtd. 23-08-2009)
2. Complaint No. 10000207079 (Dtd. 17-09-2009)
3. Complaint No. 10000216739 (Dtd. 3-10-2009)

A brief description of how the Haier People are harassing me.

For the complaint raised on 3rd Oct, Haier Technician Mr. Gurpreet Singh (M.No. 9213121546) visited the same day. According to him there was a Gas leakage and he told me that someone else will come the next day to fix the problem.

However for next 2 days no one showed up. After this we contacted the service centre, they asked to contact Mr. Parveen, who is the complaint In charge (9810853827).

He gave us the contact no. of another technician Rajeev. Who after daily reminders showed up on 29th Oct 2009. He lefts the work incomplete, promising that he doesn’t have the required equipment to service and will come back again next day (30th Oct. 2009). We waited for him, and called him to know when he will come. He replied back he has got a lot of complaints and can’t come today. He asked me to contact his supervisor Mr. Pravesh (Contact No. 011-65641620). Pravesh assured that the complaint will be definitely attended on that day itself.

As expected no one came to attend the complaint.
Can someone please look at it.

My question to the Haier Leadership.
1. Is this the way to service your customer
2. Refrigerator is such an important part of life that it is difficult to live without it for 1 day. I am suffering for the last 28 days for this complaint t be attended. Infect from the day I purchased it.
3. I have to make daily 4-5 calls to the Haier service centre. The amount of money I have spent on the telephone calls is more than the AMC cost. Who is responsible for the unnecessary expenditure of Pensioner money? Will Haier Refund it.

Sandeep Dabas
+9899023701

Hi

I have bought this television approx 3yrs back from M/s. Navrang Electronics, Laxmi Nagar, Delhi and had problem of switch off in july 2009 and it was serviced by your authorised dealer HI-Tech of Ghaziabad by taking it to their service centre as their engineer could not locate the fault. I was delivered back my set by paying about Rs.3800/=towards replacement of parts and service charges. Now, again this problem started of auto on/off and engineer of HI-Tech has not opened the set to locate the fault and again want to take set to their workshop and I do not want to hand over the set to unknown officials who does not know anything about technology of yours. Earlier, complaint was made on 13/6/09 and set was deliver on 3/7/09. My model is 29FIA and serial no. is 00271. Now, complaint lodged on 14/10/09 vide no.1000024871 and till date no response is received except visit of two dehati people does not looks like engineer.

Kindly do the needful by sending engineer from company as I am not willing to deal with your dealer workshop or replace the set. Else, I am going to take up matter to Media and consumer court as I told to your BPO attending complaint calls. Now, ball is in your court. My contact no is 9811065601 and want an amicable solution of the existing problem.

Dear friends,

I AM WRITING TO THIS FROM NEW DELHI WHERE I AM SUFFERING BECAUSE OF HAIER'S POOR SERVICE NETWORK. I PURCHASED RANGE OF HAIER PRODUCTS (REFRIGERATOR, MICROWAVE AND FRONT LOADING WASHING M/C) BELIEVING IN THE QUALITY HAIER PROMISES.

I HAVE A PROBLEM WITH MY WASHING M/C (MODEL-HG1200 TXVME) AND SINCE LAST 15 DAYS I HAVE BEEN RUNNING BEHIND THEIR CUSTOMER CARE DEPARTMENT REACHABLE AT TOLL FREE NO. 1860 180 3333 WITH AROUND 08 REMINDERS FOR A REQUEST TO RESOLVE. COMPLAINT WAS FIRST REGISTERED ON 03 AUG 09 AND SINCE THAN THE SERVICE ENGINEERS HAVE VISITED ONLY ONCE. THE SERVICE ENGG. COULD NOT RESOLVE OR EVEN IDENTIFY THE PROBLEM WHICH WAS EXPLAINED BY ME IN VERY SPECIFIC AND CLEAR TERMS. I AM STILL RUNNING BEHIND THEIR NETWORK TO GET THE PROBLEM RESOLVED.

I EMAILED THEIR CUSTOMER CARE DEPARTMENT IN INDIA AND CHINA AT [email protected] ON MORE THAN THREE OCCASIONS, AND TILL DATE I HAVE NOT RECEIVED ANY REPLY.

i believe the company is very busy marketing its product while paying very little or no attention to after sale services.

Believe me, if the service standards are not improved, HAIER may be rest assured that people in India will out right reject their products.

regards,

I purchased a Haier portable tv from Buy.com. The sensitivity of the tv was terrible. I could not pick up a single acceptable signal in my house. Every other tv in my house including a cheap $20 portable performed better. Connceted to cable it looked fine. Email to the manufacturer was not answered. Returned for a refund.

NEED SIMPLE QUESTIONS ANSWERED ABOUT TIMER USE.