After what took me forever to finally get inspired to but new clothes after recent weight gain, I went into an H & M store. The goal was to try on everything and find what looked good. After about 2 hours of trying on clothes, I'd found the perfect spring wardrobe (about 600.00 worth of stuff). I was so excited that I'd actually found stuff thatfit amazing! I go for my wallet, and it's not there!!! I realized I'd left it ay work. I asked them to hold it until the following evening. I let the guy know that I got off afte 8. He told me no problem, and promised to hold it until 11pm. I spent the next full day dreaming of how cute I was going to look in my new clothes. I rush to H&M, making it there by 9:30. I give them my name and let them know I was there to pick up my new wardrobe that was on hold! I'd even picked up a few more things that I had found on the way in. The sales person gives me the blankest of stares, and says we put all the holds away at 9. I know that it didn't matter at that point, but I told her what I had gone through the previous day. She just gave me that same blank stare and says yea, we put the holds back at 9. She didn't even offer to help me find my stuff again. I just left almost in tears. I know it sounds petty, but I'm very busy and don't know when I'll have 2 hours to devote to clothes shopping. I know it won't be at H&M though.

To whom it may concern:

I am writing to complain about the worse customer service I got in one of H&M stores. It is located at Concord Mall, Wilmington, Delaware.

The name of the cashier is Malik. I went yesterday to return some clothes. He made wait until he hanged up all the clothes. When he started putting the security things I asked him to do that later because I was in a rush, his answer was: "When you came to buy these clothes they were hanged and secured, and I've gotta leave them the same way. If you want I unhanged the clothes and you come back later." -His coworkers were laughing at his attitude towards me-. I told him I am already here, and I guess I have to wait until you do whatever you want. When he finished and I said to him thank you, he even did not say your welcome, or bye. He just was the most unprofessional person I have ever seen.

I have never had to wait anywhere for a cashier to do this.

The store was not packed, so he could have done that later, and I was a customer asking him a favor, please do that later!!

Thank you for taking the time to read this.