After receiving the box, I am surprised to find out that I only have 2 units, instead of 4. It was very hard to understand the phone ordering process.
Furthermore, the Free product is not free, it is charged $14.50 for each.

I tried it, very hard to clean, slow to heat up and cook. Call customer service to return, got the return code, that's all. This rep gave me a run around of how to use the smart label and where to put the return code, if I used the smart label, it would cost me another $14.50. He refused to let me talk to a supervisor.

So out from the $69.90 I paid, I will get a whooping $25.40 back, they do it this way so they can make money even if you return the product. There is no where on the website and in the info commercial saying about no refund for shipping and handling. Is this against the law?

Definitely a scam. Do not buy anything ever from these people. Cathy Mitchells and her gang.

I watched the info-merical on the GT Xpress 101 meal maker and called to get this great deal, two payments and a second one free ( with shipping ). What I got was a total of 4 of these bogus machines for total of $79.80, shipping charges of $63.75, and a $9.95 recipe collection charge. I called the company's 1-800 number and spoke with the rudest person alive ( Faye ) and told her I did not order this third and fourth machine, she told me I must have because the company sent it to me, right? I just wanted to return these and get a refund of the machine $39.90 and the shipping $31.87 and the $9.95 for the recipes. She said fine, but no refund on the shipping charges. When I asked to speak with a supervisor, she said no, she was handling my problem. I kept insisting on speaking with a supervisor, and she started to threaten me with hanging up. This is not the way to do business!! They have my money for an item I did not order and they are refusing to reimburse me for shipping that item that they sent to me by mistake. And they are telling me to send the item back at MY expense. How much of my money are they trying to get from me??? Why should I be penalized for something they did. Is this how they make their money?? Cheating the public. Oh, and I was NEVER able to speak to a supervisor, and Faye only got ruder on the phone. This is a rip-off. BEWARE, do not buy this product, you could be their next victim. They are making money of innocent customers.