I had decided to stay longer to visit family right outside of Baltimore and missed the last train going to NYC so I headed to the Baltimore station downtown. It was the evening so I expected a wait and July 3rd; but what I did not expect was the bullying, disorganization, and harassment that would soon follow me on my ride home. Due to the breakdown of the computer system customers were told online waiting to purchase a ticket that the line was moving slow because tickets had to be written out. I was fine with that since as I stated before I had originally thought to go to a major train company. So as I waited I was told after an hour of being on line with about tweleve people in front of me since I had been on the line that there would be two buses going to New York City. Well that made sense, since again it was a holiday weekend but what didnt make sense that after I purchased my ticket for the bus that would come after the bus I had missed waiting on-line that the second bus I was to get a ticket for I was told after being promised a seat, I may not get one. Well I asked the ticket holder about that since he had just said otherwise and told him so and that what he had said had not made sense to me, he threw up his arms exasperated looking frustrated, even that did not mke me angry what started the downward spiral for me was when I went over to a very disgruntled employee who had been sarcastically remarked for her pleasntness by someone else earlier waiting on line. This employee was standing over to two lines, when I went over to her to ask about what I had been told to by the agent I purchsed the ticket from. At first she blew me off when I then had to ask again with more seriousness about the fate of my trip home. Seizing me up and down she then took one long fingernail in my face and waved it looking at me stating where I needed to stand to try to get a ride home that night after purchasing my ticket. Now this individual was somewhat older than me in her late forties to early fifties I would gather but in my thirty something years I had never had someone in annoyance with a smirk direct me where I may or may not wait for a service I had already purchased for. I looked at her finger as she moved it away from me. As the bus driver who would be riding this 10:20 p.m. bus pulled into the gate the older gentlemen who was unsure about the relevancy of my ticket told me I had a seat afterall. As I hurried to the 10:20 bus that would arrive in Philly where I would then have to transfer for a bus going home, I saw the same woman I had just asked for clarification on my ticket stand over with a bunch it appeared other Greyhound workers near the bus I was about to travel on. Hurrying for the seat a young man near the bus speaking to them who I assumed handled the baggage as we stepped on the bus I gave my suitcase to he smiled looking at the group of ladies and told me: " I don't work for Greyhound." I apologized and then looked for the person who did as the same female worker now standing next to her co-workers heckled and said: " Hee! She can't tell the difference between who works for Greyhound and who doesn't?!" Then turning back with laughter to those she was conversing with. I had had it, I walked over and said: "It makes you feel good to be condescending to people doesn't it?" She looked at me blank faced and anwered no: "I wasn't being conscending to anyone." I answered: " Yes you were and that was unprofessional." I then turned around again and then gave the man who turned up was working for greyhound my luggage and went to find a seat on the bus, not knowing things would find a way to get worse.

I found an aisle seat not to far away about three rows from the driver when about five minutes later we departed from the terminal after I looked out the window he exchanged words and smiles with the same woman I had confronted. It took about ten minutes later for the driver to introduce himself to all of us now on the bus as we already began to embark on a highway when in the midst of his rules and regulations he adds on: " There are some people on this bus that have an attitude way before they got on this bus, before we go any further if you give me any mouth, you can get off this bus right now and walk the rest of the way, no problem for me. If you have an attiude that's a problem deep inside of you, you've got issues. (Smirking) You're not speaking to me any kind of way so I suggest you shut your lips if you have any issues and enjoy the rest of the ride. I don't want to hear any lip, you get out of line you get off my bus. Some of you I hear have some major problems and you need to deal with that, there's something deeply wrong inside of you." Well coincidence? A half an hour later this individual driving the bus who has on board another coworker- a woman accompanying him are talking, he is loud and he is talking about everything from traveling to making up codes numbers when the sytem has broken down on him in the past with Greyhound to being suspended on the job. I'm listening flabbergasted, the woman co-worker who had originally been laughing withj him at his first annoucement is now being a bit more reserved he then goes on to talking about being single and then adds raising his voice: "But I'm done, cuz' some of these woman don't know how to act!" Looking up in the rearview mirror not at me but in my direction. I never said a word even though I grew more and more apalled because my first priority was to get home not this person getting a rise out of me however I knew that I would have to report this when thirty minutes later after that as we are approaching Philadelphia, out of no where the driver continues to drive home: "Yeah well its a full bus but it seems like some people didn't even want to make it here! Some seemed to want to stay in Baltimore!" To which his coworker replied: "Well Philly does have a high crime rate."

Once I arrived to Philly I said nothing to the bus driver who I believe is driving under Greyhound insane, and Greyhound is allowing someone of this nature this job at hand. It is one thing to disagree or state your case but the randomness of my incident with these employees working at Greyhound as much as I travel, make it hard to believe they will get any more bussiness out of me again. Although once I arrived in Philadelphia to get on the next bus, that bus ride was indeed smoother the craziness of the Baltimore station leaved little for me to say good about a bus company that would allow such people to represent under them. Which much regret that was and will be my last memory of ever taking Grey Hound Bus again. You've been forewarned...

My sister and my daughter traveled using your company in February 2009 and again in April 2009. In February, my sister who paid for two seats was unable to find adjoining seats on one of your buses, coming back to New York from North Carolina. There were customers who were traveling alone and refused to offer the seats to my sister and my two year old daughter. The driver said, "nothing". My sister was then told, "That they would have to sit in separate seats. How would anyone want to allow a two year old to sit with a complete stranger and expect for the ride to be an enjoyable one. My sister had no other choice, but to hold my daughter in her lap from North Carolina to Maryland. I felt that my sister should have been entitled to a refund on my daughter's ticket. Secondly, the buses were way behind in their schedules. My sister and daughter waited eight more hours at a Fayetteville, N.C.terminal awaiting for a bus that was heading to New York. She had to get a number ticket in order to get on the bus. My question is why would she need to have a number ticket, when tickets were already purchased? My sister and daughter was suppose to reach Port Authority at 1pm but instead, did not reach until 7:20 pm. No explanation was even given to passengers. Third, My sister purchased two full priced adult and child tickets in April 2009. Once again, buses were late for arrival and did not have adjoining seats. My sister, daughter and I arrived at Port Authority two hours before departure. Staff was very uninformative about bus gates, bus times and bus scheduling. Staff needs more training when dealing with the public. As we all understand that we are customers who are paying for services that are not being rendered. My sister and daughter arrived at Raleigh, N.C. and because of the late arrival of the bus, missed the connecting bus that would've have taken them to their destination in Lumberton, N.C. Staff was unfriendly and discourteous with paid ticket(s) passengers. My sister was told by an employee that she missed her bus and to stand on line again to get on another bus. The wait would be another hour and a half. I*t, s just a shame how your bus company operates and with all the inconvenience, should really consider going out of business, due to its hassles to paying passengers. Someone really needs to look in to this problem. I will be accompany my sister, daughter and son in July 2009 and don't know if we will be using your company's services. Perhaps taking the plane or train will best suit our needs. Very dissatisfied

this was my first bus ride and the worse experience i ever had. the bus broke down 15 min. after a 3and 3/4 layover in cincinatti. the bus driver said it was out of gas. how can it b out of gas 15 min. after leaving the station??? then about 1/2 hr.later it overheated and we had to stop for water, a little while later we had to stop for antefreeze and a while after that for a radiator cap and more water. when we went up a mountain he had to shut off the air so we can make it up. the bus stank of shit for hours and we had to sit and smell it. the bus driver was rude and didnt give us any indication of when we would get to our destinations. i'm suprised i didn't come home with some disease, plus the bus was filthy. i finally made it to knoxville 4 hours after my scheduled arrival time. last time a ride a greyhound. NASTY

I had attempted to purchase a ticket online, which would cost around $14.00, but Greyhound's server was not working properly, and I couldn't buy my ticket.
I then called greyhounds phone number to buy my ticket, and told them that the site was not working. They told me that I had to purchase my ticket over the phone, but I would now be charged an additional $6.00 for a phone order. I told them that the reason I had wanted to order online, was that I could keep from paying the extra fee. I asked if I could be refunded the extra amount on my credit card, since the problem was a website one after all.
They said that I would have to pay the additional money over the phone, then call the customer service dept later for a refund.
After buying the ticket, I called customer service (during non peak hours, and not on the weekend). I was put on hold for an hour. I gave up for the day and called again the next day. The next day I waited 2 HOURS!!! with NO RESPONSE from those idiots.
I was basically calling out of the whole principal of the thing (a $6.00 refund is not such a big deal), but the fact of the matter is, is that I was promised that money back, and NO ONE WILL HELP ME. The ticket purchasing dept insists that the customer service number I called is the only one available, and that I have to keep trying for a response.
DO NOT USE GREYHOUND SERVICES!!! I suppose if you had NO other way to get around, then use them...but please exhaust ALL other options before choosing them. Just imagine that you have purchased a ticket worth far more than mine, and you need a refund...
You might as well kiss your hard earned money goodbye!!

Customer srevice what is that thinks Greyhound. After many times of being on line to buy our son (who is on leave from the U.S. Navy) a ticket. He misses the bus because of flight delay and weather.
There is a 15.00 charge to buy ticket on line.
To buy second ticket on line there is another 15 dollar cost. so we now have to talk weith a person, Then they tell us to buy second ticket it has to be done in person. So I answer oh! This would be nice to have been on the website.
The agent then tells me I am being rude. So I ask how I wire money. She answers call Western Union.
Ok do you know where one is? She answers no.
Western Union tells us Greyhound is their agent.
So What a web of lies they do weave to tell me I am rude.
Son now sits waiting for money and next bus in 6 hours.