You need to list some sort of a disclaimer that states that certain terminals may be closed when a customer is dropped off, in order to change busses.

Yes, there are links to individual terminals that list hours, but you should still list this in the information that is received when a person is purchasing a ticket online, etc.

Over the weekend, I took a trip to Denver and came home on the bus. I rode Greyhound from Denver to Pueblo. Three of us, including my daughter, left the bus to wait for the arrival of the Beeline Express to take us into Kansas ( Great service from these people, too bad it doesn't extend to Greyhound main services ).

When we left the bus, other passengers also left in order to take a cigarette break. In a previous stop the driver told them to go to the rear of the bus. They all stood where we were waiting for our bus, smoked, and spat. I was actually spat on.

The driver should have been more attentive to what was going on.

On top of everything else, I have COPD. Once the other bus left, I stood with another male passenger. I am a female and was travelling with my daughter.

This area of town does not appear safe. The terminal area was not well lit.

I was placed in a position of trusting this male passenger. What if he had been a dangerous person?

It was very, very cold and windy. I felt very nervous and became very ill after standing and waiting. I can provide medical documentation to that effect.

You should warn people that terminals may not be open. You should also provide some sort of enclosures, and local police departments should be asked to patrol areas during times that they know when busses are arriving in off-hours.

I have no problem riding with Prestige/Beeline, but I will never, ever again ride Greyhound and will advise friends to that effect.

Most HORRIBLE experience ever!!! Greyhound Bus lines should be ashamed of themselves on the way they conduct business and treat their customers! We took the Greyhound bus from San Ysidro, CA to Los Angles, CA. The bus made a stop in San Diego and that's when the mistreatment of their customers was blantely obivious! The bus driver told us to get off the bus because it was broke, mind you that is is at 12 midnight on a COLD COLD night! He didn't give us any information just to sit and wait in the lobby! Everyone got off and did as they were told without any question of when the next bus will come...it seemend that they were use to the mistreatment by Greyhound or they were afraid to ruffle any feathers... clientle is lower-income and may or may not be documented immigrants. Dispite the clientle's socio-economic or resident status, people need to be treated with respect! The bus finally came at 1:30 am ...the bus that came and pick us up was a dingy, dirty and smelly bus that had a broken heater! During the torturous ride back home to LA I can see the cold mist as I breathe! This type of service is pure abuse of people who are afraid to speak up for their rights! There were children on the bus no younger than 4 years of age! Something needs to be done to regulate and monitor Greyhound bus lines and their terrible 2nd class treatment of their customers!!!

Since we normally fly or take road trips in our own vehicle, taking a Greyhound on a 26 hour ride to get from Denver to San Diego for a semi-emergency seemed like a smart thing to do and an adventure besides. My friend came up to the service desk with me at 10:30 a.m. that Friday morning, as I had no clue what to do and already had my ticket via the Internet. I told the lady this was a completely new experience for me and I didn't know what I needed to know or what to do next. **She was wonderful !!!** She was also one of the few who were polite and decent.

*Also in the terminal was a man with a wheeled cart making luggage security checks. I positioned myself at the end of the line forming there. When it was my turn, I showed the gentleman my ticket. He took a look at it and told me I needed to go to door six. I asked for clarification, "You don't need to check my bags?" He asked me if he needed to write it down for me. At this point, I explained I had never done this before and wanted to be sure I was doing everything correctly, where-upon he made a light apology and further enforced door six,

*When it was time to board the bus, a woman came up outside the doors to the female employee who was going to take our tickets. The Greyhound employee spoke giving directions to her. It appeared the customer did not understand. The employee needed to tell her twice more, shaking her head and rubbing her face as if the customer was stupid and this was just so hard. Since I had been unable to hear her directions to the lady, I strained to hear the directions she gave the next person, immediately in front of me. Fortunately I did hear some of that. As I came to her, I stated I have some problems hearing, so please have patience with me. When she looked at my ticket and gave my directions it was said in a extremely low voice I could not hear. I just followed what the gentleman in front of me did.

*Our first driver was AWESOME! Gary Donovant welcomed his passengers, introducing himself in the process. Rules regarding technology with sound and courtesy to other passengers were discussed. At each stop, he would tell us why we were pulling off the main road, where we were, how long the stop was and if we should take our things or leave them. As I watched, he assisted customers with their bags. After a slight vocal altercation with a "station manager" in Grand Junction, CO, Mr. Donovant welcomed me back onto the bus with a smile. At one stop, after we all got back onto the bus, he picked up the microphone and in a very nice but firm way, strongly suggested there would be no more profanity. He stated not only do women and children not desire or need to hear it, but there were also some males, himself included, who did not. This man received a tip from me when the time came to change drivers. Mr. G. Donovant, the lady behind the counter at 10:30 a.m., and our last driver were the only three decent Greyhound employees I had the opportunity to meet!!

*Grand Junction, Colorado - All the customers disembarked from the bus, many heading to the washrooms. As the females went to use the facilities, we all, in time, become aware there was no necessary paper in three out of the four stalls and not much in that one. There was no soap at all, for any of us.

Upon coming out, the line for food was growing. The food counter was well stocked and one lady (Erika) was running the cash register. After standing for several minutes at the ticket counter, she asked if she could help me. When she finally came closer, I told her the condition of the ladies restroom. "Oh, but I'm here by myself. I'm doing the best I can, " she said. I asked her for the manager's name and how to reach him. She told me his name was Jerry and gave me a phone number.

Several minutes later, two men came in to the counter area. One took over cashiering while the other sat at the ticket counter with the lady who had been at the register. Treating myself, I bought an ice cream sandwich. Then I asked this person when the best time to catch Jerry on shift would be. I was told he was sitting right there as this man pointed to the other male and the lady sitting at the ticket counter.

I proceeded to the side of the counter and asked the male if he was indeed Jerry. He stated he was. I asked if the buses run on a regular schedule. He said they did, but sometimes not to the minute. I told him that was understood. I was concerned this bus was expected and the restroom facilities were not stocked appropriately. He stated, quite firmly, "They are now!" I replied it was a little late. The food was well stocked and someone was available to take the customer's money, but the restroom facilities weren't serviced even knowing a bus was due to come in. I then asked for his supervisor's name. Jerry stated he could not give me that (I find this a little strange...).

Then I proceeded to the front of the counter and nicely (check the video) suggested to the lady the next time a customer asks for a manager who was currently on site, she might give out that information. As I walked away, Jerry shouted out, for the current occupants of the bus station to hear, I wasn't going to get back on the bus. I turned back towards him and said, "Excuse me?" He then stated, "with an attitude" such as I had I didn't need to re-board.

Needless to say, I was a little frightened at this point. It's after 6 p.m. I'm traveling alone. Jerry is threatening I will not be allowed back onto the transportation I have paid for. In my head, I'm going back over my behavior... I was firm, but professional and businesslike. There was no profanity or raising of my voice. I did not intimidate physically or verbally other than asking for a supervisor, which is standard. By what right did he have to detain me? I made the decision to wait until I needed to show my ticket. Jerry and the other man came out and stood beside the bus driver. Jerry stated I shouldn't be allowed to get back on the bus. Mr. Donovant lifted a thumb with a smile and motioned to me to board. Jerry stood yelling after me, "Yep, I'm the manager of this station. At your service."

*Next Driver - Mr. Donovant told us we would have a new driver at this stop. He stated the driver was there and ready. We waited for a while (didn't realize documentation might be necessary to include time frames). When this man arrived, he took the cigarette out of his mouth and threw it before boarding the bus. Not a word was spoken by him. ... no introductions, etc.

Communication was minimal to nil. We weren't told on several stops why we were stopping, for how long, or when the next stop would be. Nothing was actually said until the bus was stopped. This doesn't allow for customers to get ready to get out to make the most of the short stop times we had. The one stop where several customers were actually yelled at by this man was an unscheduled stop. It appeared he needed the restroom facilities and a smoke break. Smokers were told they could get out and stay by the side of the bus (Mr. Donovant had requested anyone smoking stand away from the bus). When several customers attempted to follow the path of the driver, he was on his way back and raised his voice at them. Telling the passengers who were standing by the bus to get back on consisted of his waving his arms as one might do to cattle.

*He did not communicate a different driver was taking over. She came on the bus and gave her name and a short statement about technology with noise.

*The bus station in Las Vegas was very scary with both various people who were not customers inside and the trash and other non-customers outside the front doors.

*The gentleman who drove from L.A. to Oceanside was nice and seemed personable. I'm not able to comment further due to the short two hour time frame spent.

*Is this normal behavior for Greyhound personnel? Are customer service skills taught during or post the hiring process? Does Greyhound have secret shoppers who report back to management? Does the CEO ever take a bus trip longer than an hour or two on the service being managed? Does Greyhound management care?

I'm sorry I chose to "leave the driving to..." as the motto used to be. My perceptions of this service would have stayed much higher than they currently are. Let it be known, Greyhound will never again be my choice for travel!
A Very Dissatisfied Customer

I am 61 and in fairly good health but still had a struggle trying to get onto the bus with my bag. The bus driver was sarcastic about me being slow. I said I could use some help but did not get it. Then I slipped and fell backwards from the bus to the concrete pavement. It busted my head and hurt my hips and legs. I was out of my senses from the impact. They let someone get on each side of me a pull me up and help me on the bus. Bus driver was angry about me delaying his schedule. I filed a report and complaint once I was able too. They said there was a video showing me falling but no liability for them. They made me miss my sisters funneral. I hate them! They should be made to straighen up or go out of business.

I was on the bus line from Detroit to Penscola, Fl. My ride was unpleasant and disturbing in some cases. I was first pissed off with the drivers coming back to Det. on Aug. 13th to the 14th. First there was a man that went into the restroom and smoked a cigarette and smoke smell was all in the back of the bus and I sure the smell reached it front where the driver could smell it, but he "NEVER" came back to investigate. Moving on to Alabama (Mobile/Birmingham) the driver wanted to put a young man off the bus because he had taken his shirt off, although no one complained (out loud) he stated that it was indecent exposure and some one might complain. The young man complied with is wishes. Yet he call for security to arrest him and told other driver to Not Let him on connecting bus (which he "was not" a driver on. Drivers were changed, and the new driver was rule to all. He was not wanting to do the job and kept saying, that he's off in a few hours and they(the company) was not paying him overtime! When arr. in Ohio(Cinn.)the manger/attendent, yelling at those that were in the bus to get back on the bus inoder that she could make a head count, to see how many of the 16 or so standing in line could board, and 6 found seats, and the others got on the bus and "stood" up until we arrived in Lima Ohio) where a wheelchair passanger exited. The driver was not willing to pull back seats because he stated that they didn't pay him for that, and that he wasn't going to do it. Passengers pulled seats back for some to sit. Pushing ro kicking luggage under the bus, ripping some luggage of passengers. Rude to all! with his attitude and disposition! AC. was broken either too hot or too cold. Bathrooms was nasty and smelling, no hand sanitizer. This was not a greyhound bus, but Caroline Line bus #85783. Last driver name was Gary( I believe) dot not give his name or stops scheduled. Stated they were for 15/20 minutes, which ended up being 25 to 30 min. realizing that we were already behind schedule about 1 to 1 1/2 hour. THIS WAS THE WORST BUS RIDE I'VE EXPERIENCED. I traveled with Greyhound for the pass couple months and years and has NEVER been disapointed or disgusted as this! With the airlines getting high with fares, and costly add on's, it would seem as if you would do things to help pull some of that flight money! But services, attendants, drivers and stations! are getting less than desiring...