i ordered a cd with a free 7 days...ordered 10-21-2008 for $1.98...i could not access the site with the temp. passwords &/or user names...i then called & cancelled this on 10-28-2008 due to no cd & no access to site...they then took out $59.95 from bank account the following day & now i can not get in touch with them to refund my money. please advise me of how to deal with this matter. thank you ellen clevenger.