Google Treasure Chest

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United States

Google Treasure Chest Reviews

Desi April 27, 2009
Online Fraud
I am adding this information to as many links as possible. Please if you will, please copy and past it wherever you can. Thank you.

For everyone whom was taken by this company, even for $1.97, here is some information that I hope will give you piece of mind. I filed a complaint with the BBB in Utah, which in turn contacted Google Treasure Chest and instructed them to respond by April 28, 2009. Here is Google Treasure Chest's response:

On April 24, 2009, the business provided the following information:
Contact Name and Title: Google Treasure Chest
Contact Phone: 888.705.1275
April 24, 2009


Office of the Utah BBB


Re: Case #: 22072729


Dear Sir/Madam:

GoogleMoneyTree.com wants our customers to be successful and satisfied with our products and services. Our policies and procedures help us ensure that we meet these vital goals. We have a policy which states that the terms of the agreement will be fully disclosed before the transaction is consummated. To accomplish this policy, all terms and conditions (T/C's) are posted clearly and conspicuously (immediately adjacent to where the customer enters their financial information) and in order for the transaction to be completed, the customer must affirmatively consent and agree that they have reviewed the T/C's and that they agree to be bound by the T/C's.

According to the T/C's, each customer has seven days to explore the entire website without a subscription charge. They may cancel at anytime during the trial period to prevent from being charged for their monthly subscription. However, if they cancel their monthly subscription after the allotted time, they are not entitled to a refund. Nonetheless, they may, have access to the members' website until the expiration of their subscription.

In addition to the T/C's, each customer receives a welcome email thanking them for their order and providing them with their username and password which grants access to the members' website. Also, a customer support phone number appears in the T/C's (along with our support email address) as well as on the welcome email. Finally, the T/C's and contact information are found on the members' website under the hyperlink entitled ''Contact Us.''

In conclusion, we believe that our policies and procedures are legally sound and reasonable, and that our agreement with this customer is enforceable. However, we have made a good faith adjustment and refunded this customer the entire cost of $1.97 on April 24, 2009. We believe that no further action on your part is necessary. Thank you for your attention to this matter.

Sincerely,


Google Treasure Chest
GoogleTreasureChest.com
837 East 9400 South #233,
Sandy, Utah 84094
888.705.1275

My suggestion to all would be to file a complaint with the BBB in Utah and request that your money be refunded. One thing to note is that I informed the BBB that I neither received an email confirmation nor the CD, which I was charged shipping and handling to receive.

Good luck to you all - Desi
Doris Davila April 27, 2009
can not reach by phone
This company put a check card hold on my account before the time to look a the program and decide whether or not we want in. I have tried many times to get in touch with them but the recording says the office is closed and to call back during regular business hours. The problem with that is according to global time, it was in the early afternoon (2'o'clock MST). I think it's a scam and the name google suckered us in.
Debby April 27, 2009
Unauthorized Charges
recently received and email from Google Treasure Chest for options to work at home. I authorized payment for shipping the disk to me which was around $1.99 .I was subsequently charged $81.00 in April 09
I did not order or authorize this charge. I have seen a lot of other complaints regarding this product and unauthorized charges.Google Treasure Chest is a scam! I demand my money back...What can I do?

Please email me at [email protected]
kystara April 27, 2009
SCAM
It seems simple enough... order a CD for $1.97 and then decide if it is somthing you want to do after it arrives. BUT... they NEVER mail you a CD. so you wait and then a 2 weeks later you suddenly get charged for $72.21 on your account with no information of who or what. I finally got through to someone and they gave me a CAncelation number and said the amount will be refunded. in the maen time I CANCELED my debit card and ordered a NEW one to prevent and future charges. if you have fallen into theis scam I sugest you CANCEL your card number ASAP. also call this nuber to actually speak with someone. 866-957-0020
rasputin_21 April 27, 2009
rip off
any one know how to reach the company?? ive found a few numbers but never am able to get anyone to talk. any help would be great.

numbers ive found
1-888-247-2155
1-888-705-1275 (this is the # that my bank had on the pending charge)
1-877-208-6571
1-800-497-4988
1-866-951-1406
Shirley McGilvray April 27, 2009
They have submitted a charge to my bank account that I dinn;t authorize for 72.21 on 4/27/09
A 72.21 charge was posted to my bank account on 4/26/09 without my authorization. I have tried to call the number on the charge and recieve a recorded message that knowone is available. I need this charge removed ASAP. What can I do?
Shirley McGilvray
[email protected]
dailyartist April 27, 2009
Unauthorized credit/debit card withdrawal and abuse of advance consent/negative option
I also have been a victim of Google Treasure Chest scam. This company is not in compliance with the advance consent/negative option and what they are doing is blatantly against the law. Please go to http://tips.fbi.gov and make a report about them. If enough of us report them maybe they can be stopped. They are counting on us victims to be passive and not report them. Also please go to:
http://www.consumeraffairs.com/news04/2009/04/tx_googlemoney.html
Texas knows how to deal with this type scam.
Anne April 26, 2009
fraudulent charges
I agreed to pay $1.97 to start putting adds on google wanted the info, didn't recieve anything, they took the 1.97 and now charged me 72.21 I WANT MY MONEY BACK!!! I DID NOT AUTHORIZE FOR YOU TO TAKE OUT 72.21 FROM MY ACCOUNT, WHO DO YOU THINK YOU ARE??? I DON'T HAVE THE PRODUCT AND I DON'T WANT IT!!!
colecartoon April 26, 2009
Fraud!
I ordered an online work from home package from these guys (who work out of the states) for about 2 dollars. Next thing I know, I get the cd in the mail, I put it into my computer.. BOOM! 2 trojan viruses. Oh, and then they charge me 90 on my credit card out of the blue! There is also a 60 dollar charge which I think is connected to them. I am holding onto this until I can report them to the BBB. I cancelled my credit card and they are issuing me a new one.. but if you have this same problem and want a refund call - 1 (866) 957-0020. That's the number that the bank gave to me, unfortunately they aren't opened on the weekend, but be rest assured I'm going to f*cking lose it on them when I do get a hold of them.
iowamom April 25, 2009
Fraudualnt Charges
This company charged my credit card for something that I know nothing about. I gave no authorization for this transaction. I filed a complaint with the Utah Better Business Bureau online regarding this matter. They have a form that you fill out and they then assign a case number to you. I encourage everyone that has had this happen to you in connection with Google Treasure Chest to file this claim. This is clearly fraud and they need to be stopped.

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