GoDaddy

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Category: Services

Contact Information
Arizona, United States

GoDaddy Reviews

dreg111 February 25, 2010
Email bounceback failure scam
GoDaddy runs a scam whereby they will charge your credit card illegally. The first email from them below says that your whois information appears to be incorrect, so please correct it immediately, and we have charged you a non-refundable administrative fees.

When you contact them, they will say that the email bounceback failed, thus they concluded that your whois information is not current, but they have now fixed the status, but cannot refund the administrative fees. See the second email below.

AVOID GoDaddy.com for any domain registration.

They send the following email first:
1)
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Saturday, February 20, 2010 3:09 PM
To: NAME OF REGISTERED USER
Subject: Contact Information Inquiry

===========================================================
CONTACT INFORMATION INQUIRY
===========================================================

Dear REGISTERED USER,

We recently received an inquiry concerning a domain name registered to one of your customers: YOURDOMAINNAME.COM.

The specific inquiry can be described as follows:

We have received a third party complaint on this domain; domain appears to have invalid Whois information.

In accordance with our registration agreement, https://www.godaddy.com/gdshop/legal_agreements/domain_registration_GD.asp?prog_id=GoDaddy&isc=gdbb998, we have charged your credit card an administrative fee of $17.12.

Please take this opportunity to encourage your customers to log in to their accounts to review and update the status of their domain names.

If you have any questions concerning the above, please contact our customer service center at (480) 505-8877.

Thank you for your continued business,
GoDaddy.com, Inc.

- - - - - - - - - - - - - - - - - - - - - - - -
Copyright 2010 GoDaddy.com, Inc.. All rights reserved.

---------------------------------------------------------------------------------------------------------------
2)

From: Domain Services [mailto:[email protected]]
Sent: Wednesday, February XX, 2010 XX:XX PM
To: YOURNAME & CONTACT
Subject: RE: YOURNAME & CONTACT.COM re: Invalid Whois informati on – HOLD REMOVED, #XXXX

Dear YOURNAME & CONTACT,

The Whois information was invalid. For example, we received numerous bounceback failure notices for the email addresses listed. Administrative fees for invalid whois information are non-refundable.

Thank you,


Domain Services
Tracking ID:XXXX


-------- Original Message --------
Subject: RE: YOURNAME & CONTACT.COM re: Invalid Whois informati on – HOLD
REMOVED, #XXXXX
From: YOURNAME & CONTACT
Date: Wed, February XX, 2010 X:XX pm
To: Domain Services <[email protected]>

I ASKED ONE MORE TIME TO REVERSE THE CHARGES.

Please confirm.

Regards,

YOURNAME & CONTACT

From: Domain Services [mailto:[email protected]]
Sent: Wednesday, February XX, 2010 X:XX PM
To: YOURNAME & CONTACT
Subject: YOURNAME & CONTACT.COM re: Invalid Whois information – HOLD REMOVED, #XXXXXX

Dear YOURNAME & CONTACT,

Thank you for updating the domain contact information. The hold has been removed from the domain YOURNAME & CONTACT.COM. If your website was down during this process, it will be restored within the next few hours.

Thank you,


Domain Services
Tracking ID:XXXXX


-------- Original Message --------
Subject: RE: 2nd notice YOURNAME & CONTACT.COM re: Invalid Whois information
ACTION REQUIRED, Tracking# XXXXX
From: YOURNAME & CONTACT
Date: Wed, February XX, 2010 X:XX pm
To: Domain Services <[email protected]>
Dear Godaddy Representative,

MY EMAIL TO THEM ASKING TO REVERT THE CHARGES AS THE WHOIS INFORMATION IS CORRECT.

Thanks,

YOURNAME & CONTACT


From: Domain Services [mailto:[email protected]]
Sent: Wednesday, February XX, 2010 X:XX PM
To: YOURNAME & CONTACT
Subject: 2nd notice YOURNAME & CONTACT.COM re: Invalid Whois information ACTION REQUIRED, Tracking# XXXXX

Dear YOURNAME & CONTACT,

Please consider this message as official notification that the contact information provided for the domain name registration for YOURNAME & CONTACT.COM appears to be invalid, or incomplete. Please update the information within 5 business days as per Section 3 of the Registration Agreement, which you agreed to at the time you registered your domain name. For your convenience, we have attached a copy of the current contact information listed for your domain name. If the update has not been accomplished within 5 business days, this can be grounds for cancellation of your domain name registration as per Section 6 of the Registration Agreement. Please respond to this email to confirm the changes have been made. Thank you for your cooperation.
Thank you,

GoDaddy.com, Inc.

The relevant sections of the Registration Agreement are set forth below for your convenience.

3. up to date information; use of information and expiration You agree to notify GoDaddy within five (5) business days when any of the information You provided as part of the application and/or registration process changes. It is Your responsibility to keep this information in a current and accurate status. Failure by You, for whatever reason, to provide Go Daddy with accurate and reliable information on an initial and continual basis, shall be considered to be a material breach of this agreement. Failure by You, for whatever reason, to respond within five (5) business days to any inquiries made by Go Daddy to determine the validity of information provided by You, shall also be considered to be a material breach of this agreement. You agree to retain a copy for Your record of the receipt for purchase of Your domain name.
You agree that for each domain name registered by You the following information will be made publicly available in the Whois directory as determined by ICANN Policy and may be sold in bulk as set forth in the ICANN agreement:
~The domain name
~Your name and postal address
~The email address, postal address, voice and fax numbers for technical and administrative contacts
~The Internet protocol numbers for the primary and secondary name servers
~The corresponding names of the name servers
~The original date of registration and expiration date
You agree that, to the extent permitted by ICANN, Go Daddy may make use of the publicly available information You provided during the registration process. If You engage in the reselling of domain names You agree to provide any individuals whose personal information You've obtained, information about the possible uses of their personal information pursuant to ICANN policy. You also agree to obtain consent, and evidence of consent, from those individuals for such use of the personal information they provide.
6. suspension of services; breach of agreement You agree that, in addition to other events set forth in this agreement, Your ability to use any of the services provided by Go Daddy is subject to cancellation or suspension in the event there is an unresolved breach of this agreement and/or suspension or cancellation is required by any policy now in effect or adopted later by ICANN.
You agree that Your failure to comply completely with the terms and conditions of this agreement and any Go Daddy rule or policy may be considered by Go Daddy to be a material breach of this agreement and that Go Daddy may provide You with notice of such breach either in writing or electronically (i.e. email). In the event You do not provide Go Daddy with material evidence that You have not breached Your obligations to Go Daddy within ten (10) business days, Go Daddy may terminate its relationship with You and take any remedial action available to Go Daddy under the applicable laws. Such remedial action may be implemented without notice to You and may include, but is not limited to, canceling the registration of any of Your domain names and discontinuing any services provided by Go Daddy to You. No fees will be refunded to You should Your agreement be cancelled or services be discontinued because of a breach.
Go Daddy's failure to act upon or notify You of any event, which may constitute a breach, shall not relieve You from or excuse You of the fact that You have committed a breach.

Registrant:
YOURNAME & CONTACTs

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
YOURNAME & CONTACT

Administrative Contact:
YOURNAME & CONTACT

Technical Contact:
YOURNAME & CONTACT

Domain servers in listed order:
YOURNAME.COM
YOURNAME.COM


Domain Services
Tracking ID:XXXXXX
rubablu January 4, 2010
Godaddy ia a Fraud compnay
Godaddy is a dishonest domain registrar.They stolen my domain for earning more money.They given my domain to auction and nobody taken it but still they are holding my domain.

DO NOT TRUST GODADDY
Ofros December 24, 2009
Ridiculous
These goons tried to strongarm me into paying them for 'spam' that supposedly originated from one of my websites. Note - I do not HOST with GoDaddy . Note - I do not have an EMAIL with GoDaddy. Note - I did not send spam. Note - the spam didn't even come directly from my website or server it was simply someone who wrote up a cheap script for spamming people and my domain happened to be the originator for some of these emails.

Go Daddy tried to tell me it was my fault the spam went through and that I had to PAY THEM a 'cleanup' fee!
RIDICULOUS!

I am moving all of my registered sites to another registrar. Go Daddy - you are SO far out of line it's ridiculous!
awolfend December 16, 2009
Bandwidth Billing
Recently received a failed billing attempt from GoDaddy for US$3, 400. The invoice states downloads of almost 5TB of data over the first two months of use. This seems very large and very strange and I said as much to GoDaddy Support. They indicated that the downloads were consistent across the billing period and I would have to pay the bill to get current.

My own investigation of the site logs showed that 98.9% of the pro-ported downloads occurred on a single day (23rd of November 2009) and were “completed” by a single PC on a Bigpond CPE connection (124.186.121.210). Log File Attached. Logic says this is impossible, just do the math. 5TB of data in 1 day is 208GB per hour. That is a DVD a minute and about 60MB per second. A 100Mbps link will do about 12MB per second theoretical. The Bigpond connection is a regular DSLII link and not capable of that speed. I checked.

Another 90 minute call to GoDaddy support including a frustrating session with a supervisor failed to get any better response than – “The usage is spread out over the month”, “Someone is abusing your site”, “Your responsible” and “I have gone to bat for you – please pay $1600″. The first statement is a fabrication at best – see log report.

When I pointed out that the unlimited plan is 14.95 and perhaps they should just charge me the difference between the “ultimate” plan and the unlimited plan (about $7) they told me I used the bandwidth and would have to pay for it. I suggested that if I used the bandwidth they would be able to provide router logs to show this but was told the webserver logs were sufficient. I asked to speak to a manager and was told that the supervisor was the last resort and he had done what he could.

Well….. $1600 is a lot to pay for something that is clearly impossible so I decided to test the system.

I screen cam’d myself using wget on the files shown in the log. The files “downloaded” are aprox 3.5GB in size.
Wget started and appeared to complete each download in about a second.
BUT 1 only received about 1K of data per attempt – See Quicktime Video and Windows Media Video.

Interestingly the ex20091212000001-97.74.24.136.log from the GoDaddy webserver suggest that the entire file was downloaded each time. Sometimes in less than a second:

118.208.15.23 – - [11/Dec/2009:23:17:16 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:26 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:27 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:29 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:31 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:32 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:46 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:48 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:50 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:51 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″
118.208.15.23 – - [11/Dec/2009:23:17:53 -0700] “GET tasteshare.com/files/mv102.iso HTTP/1.0″ 200 3547955200 “-” “Wget/1.8.2″

GoDaddy servers provided me 1KB of data but are charging me for 3.5GB PER attempt.

5TB of data is a lot to download in a day. Not so much when it’s imaginary.

The Net Net – GoDaddy use weblogs for billing AND the weblogs do NOT accurately report data actually transferred ONLY data requested.
CEO240 December 10, 2009
Inaccurate customer service
I bid on an auction item, won that item and when I called in to get directions on transferring the domain I was given inaccurate directions be a customer service professional. After about ten hours on the phone they finally confessed that I was given inaccurate information - resulting in the loss of the domain that I had bid on and won. While I appreciate the apology they cost my business 12K in losses due to their error. They will not pay to regain control of the domain, they will not reimburse me for my loss. The can not put the fait of businesses in the hands of people who do not understand their own tools. Am currently withdrawing all of the business we provide them and going elsewhere - horrible horrible horrible company.
esdlbt June 5, 2009
Bandwidth overcharge
I was a customer to godaddy ever since 2007, I had a virtual dedicated server for $40 a month 500G bandwith limit that I barely used it. The traffic on the server was 1 to 5 G average per month. But suddenly in a couple of days that traffic went up to 800G, so my invoice went from $40 to $500 for that month. They charged me $40 for the 500G and $450 for the aditional 300G and for some traffic that I didn't used. After a couple of weeks trying to resolve this issue, 4 phone calls and many many mails, godaddys conclusion was... you used it, you pay it. I requested for a detailed report of that traffic and the answer was 500G IN 300 OUT.

Please please stay away from godaddy
FRYDADDY December 14, 2008
Fraud, Conversion, etc..
Hello,

I am the pro se litigant in a Federal Law Suit against Defendants that include The Go Daddy Group, Inc. d/b/a GoDaddy.com, Inc. and Blue Razor Domains, Inc..

To see complaint either do a Google search or at this URL:

http://dockets.justia.com/docket/court-nyedce/case_no-1:2008cv04730/case_id-286605/

I am writing you all to see if you have others who want to file suit against GODADDY and become a class action. If so please feel free to contact me anytime.

CHAIM LOWENSTEIN
Email: [email protected]

Thank you!

Sincerely,
CHAIM LOWENSTEIN
June 27, 2008
Online scam
I have owned regen-med.org since February of 2006 approximately. In 2006, I paid for a 2 year contract with Godaddy and renewed the domain on a one year basis in January of 2008. I have bank statements to prove it. On or about May 22, 2008, I purchased another domain name called VoterRights.info. A couple of days later, I logged into my account and both domain names are gone. I looked up regen-med.org on the who is server and it appears that Goddady has never bothered to remove themselves as the owner -- inspite of the fact that the account is in good standing and paid up at leas through January 31, 2009.

I have sent more than 30 different emails and placed several calls to Godaddy and their response was that neither of the account belong to me. If you do an internet search for regen-med.org, what you find is that Godaddy has a parked space with a lot of advertising that they have sold on the site and without my permission. From a point of ethics, once a domain is sold, it should be up to the owner of the domain as to what he is willing to allow to be used.

Bob Parsons and his Godaddy are a bunch of thieves and should be prosecuted for fraud. A formal complaint has been filed with Icann. However, I don't think my case is suitable for ICANN arbitration because of the large number of people that have similar if not identical complaints such as mine.

Godaddy staff is alleging that neither of the domains belong to me; even the one that was bought only a few days ago. If I advertise the domains with search engine companies, I can't even receive the benefit of people looking up the names because they will be redirected to Godaddy's advertisements.

I do not have hosting services with Godady and have asked ICANN to decertify godaddy as a registrar of names.
May 25, 2008
Rip-Off
Tonight I signed into Go-daddy after receiving an email advertising their .INFO domain names for $.99. for 1 year. I found my name was available and selected a one year subscription. Once that was done I was offered the same name in: .MOBI, .TV, .NET, at pricing from $9.99 and up. I passed on that offer and selected CONTINUE to proceed to check-out at which time another offer popped up on the screen with the .COM and .NET versions of the domain name I was about to purchase. This time they were offered at $9.99 for one year with a 30% discount making the pair $14.00 FOR 1 year. I decided to purchase the additional versions, as well as another .INFO name. The above scenario was repeated only this time the .COM was unavailable and I was offered the .NET and .ORG versions of the new name. However, when I actually tried to check out, 2 of the names offered and accepted had disappeared from my cart and replaced by only one of the offered names. However, this time the price was more than 5 TIMES THE AMOUNT I had been offered. I was disappointed but not surprised. This was not the first time.

But this time I was better prepared and was actually printing every screen as it appeared. Thus I was able to confirm what I had previously suspected: Go-daddy, for FOR ALL ITS purported HIGH MINDEDNESS IS ACTUALLY STEALING INTELLECTUAL PROPERTY FROM FROM ITS CUSTOMERS. The pattern seems to be: You, the CUSTOMER CONCEIVE A "BRAND NAME" FOR your BUSINESS AND CONTACTS the COMPANY TO LEGITIMATELY REGISTER your NEW "COMPANY BRAND." Go-daddy pretends to register the name for the advertised price but instead you are ripped-off because a derivation of the name is inflated and another version is stolen, completely. You are ripped-off on the lower value version of the name, such as .ORG, OR .NET, ETC., because you cost is higher than what was advertised and what was offered while shopping with in their website during which Go-daddy pilfers the valuable .COM or other version. I have to believe this is the case because the name simply disappeared from my order and could not be retrieved by the salesman when I called the company. The salesman who said he would recreate the transaction in order to resolve the discrepancy. However, he either could or would not. Go-Daddy's sales practices are a TRUE RIPOFF, RIPOFF. RIPOFF!
April 8, 2008
Terrible service!
On the GoDaddy website, they promote primarily 6 hosting versions. Those displayed are 3 versions hosting only, 3 versions with 'Quick Cart' service. To be sure I would get the services that I needed. I followed through their online Wizard that asks questions pertaining to the use of the website. I indicated that I needed multiple access, downloading(such as ftp for shareware demos), ecommerce cart, and the option to either use templates for the website or build my own.

I sign up for the suggested plan for one year, total package with cart, ssl cert, email, etc., Only to find that the online template process is godawful slow. So I thought I'd opt for building the site manually. I find I can't access my site. No ftp account. I ask support what's up and they tell me that my account in a template only account with no ftp access. Not at all what I requested. They then tell me that I need to 'cancel' my hosting plan, then they will prorate my services and refund the remainder of my funds. I then should sign up for the 'Standard' hosting plan. I inform them that while I would like to, not a single plan on their site is referred to as a 'standard' plan.

I query them again. They inform me that godaddy has different hosting that actually includes multiple ftp user access. Finally, after an hour of searching their site, I find the 'hidden' services. I cancel my 'WebSite Tonight' hosting plan and signup for the Premium Godaddy hosting for a year with ssl, yada, yada, and inform support I cancel my previous hosting. They go through the motions, send one or two emails indicating a refund was requested, and then suddenly flatly denied the refund.

I have nothing to say about their business model that isn't a four-letter word. I will be finding another hosting service. If they screw my domain, they can have it, I'll get a different one. Now I see how they made all their money, by deceptive advertising, lies, and broken promises.

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