I need to complain about this company because they are making so much money off of people, and do not provide a sufficient or half way decent service. I have been dealing with this company for around 2 1/2 months and have spend over $500.
First they charge a fee everytime someone adds money to the account, so for $50 deposit they add only $40 to your account. Then the automated sysytem makes mistakes, can hang up on u, can drop your call, can say you did 3 way calling when you did not, and then say that they have a right to not give you back your money because there are no refunds on cell phones. I HATE this company, and its a shame and a scam that this is the only company that an inmate can use to keep in contact with their families. I wish I could boycott them, but best believe I am going to write to someone who will listen to me about the way customers are treated by this company.