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opiukk
December 15, 2009
cant get phone calls fron my brother
my brother has been calling me collect for five years and one day these yahoos at global tell*link say i need to set up a credit card account so he can keep calling. Now why all of a sudden do i have to do this? I pay my phone bill every month, they get paid.
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cathyl1
December 5, 2009
service
cant even set up an account do they get paid for this poor service.
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jane1933
September 6, 2009
collect calls from nys prison
i had an account with them for over 3 years with a phone number at my old address. i had to move this past jJuly of 2009 and that is when the night mare started. it is now sept. 6 2009 and i still do not have a phone account with them. they said to send them a copy of the phone bill with the new address and phone number on it. i have sent them 3 faxes and they state that they still have not recieved them. my husband is getting very pissed offf and i am stressed out tot he max. i had to move and do everything myself and they are not helping me their reps are very rude and obnious and they hang up on you in middle of a conversation.
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Barb
February 15, 2009
Inmate phone calls not put through
My son was an inmate at the Greenville County Detention Center in Greenville, SC until 2/9/09. I set up an account with Global Tel*Link on 1/25/09 via their Advance Pay system on the Internet since the previous company (Paytel) was dropped by the jail. I paid them $34.50 and assumed everything was set.
The first time my son tried to call we were disconnected before we could speak. The following day I spoke with a Supervisor and through our conversation determined that the problem was solved and the account was active.
On February 3, 2009 I received a call from my son. On February 12th I received a letter from him saying he had been trying to call me since February 5th and the message he kept getting was "Collect calls are not permitted to this number." This should not have even been a collect call since I still had a credit of $16.34 on my account. I called GTL that day and they gave me some excuse that because the number he called on was a cell phone number and they don't guarantee calls to a cell phone might not be dropped. When I spoke to the Supervisor (Raquel) the day after I opened and paid for the account, she told me that calls to cell phones are rarely dropped and that my son could call me on our home phone too.
What is this company doing? You are at their mercy. Their customer service representatives stink! When they don't have an answer they put you on hold for 10-15 minutes to talk to a supervisor.
I hope you people will notify Mr. Jeffrey Haldinger, president of Alabama-based Global-Tel Link company to advise him of all the complaints about this company. I got his name from our local paper (The Stuart News) that had an article yesterday about collect calls coming from inmates in Port St. Lucie. Please see that the proper people are informed of this problem. Thank you
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Christine Dovey
January 22, 2009
Bad service
Global Tel*Link has been nothing but problems since day one. I have an account with them and its consistantly misplaced. I send them money via Western Union and they still seem to misplace my account. Their customer service SUCKS you can rarely get through to them when in need. I think its about time they get some technical help because it seems to me like they cant run this company with out it!!!
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July 30, 2008
block on communication
Our son says We put a block on Our phone so He has been unable
to call Us.We did not authorize or request a block so please correct.This is the second time this has happened.Never had this problem with MCI.Thank You and Your reply would be appreciated.
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June 24, 2008
Horrible service
I've fax in all the information they asked for a brand new bill, my first bill at this address and they tell me the bill has to be earlier than 45 days. I haven't even pay it yet, it's two weeks old, they even have money of mine from my old address and still they have me on hold. This the second time they do this to me!
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May 5, 2008
Beware!
Global Tel*Link has been nothing but problems since day one. I have an account with them and its consistantly misplaced. I send them money via Western Union and they still seem to misplace my account. Their customer service SUCKS you can rarely get through to them when in need. I think its about time they get some technical help because it seems to me like they cant run this company with out it!!!
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April 25, 2008
Ridiculous Charges
Daugher has boyfriend in prison and just received a bill for $188 for calls placed from him for only one month. Charges are unfair and outrageous.
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