This is the second time in 2 months that money has been "missing" off the payment my boyfried made. And hes not the only one in his facility that it happened to, all on the same night. They wont listen to him about it, and when I call them, they tell me they have no idea what Im talking about. that an inmate cant put money on their account, yet their web site has it all listed out!! what can we do to get the compensation we deserve? I work hard for the money i send him, and pay them plenty in their fees!!!

These people are the worst and they make MCI look like a 5 star hotel resort. Everytime you call you are placed on hold while they urge you to leave a call back number and after 3 such messages they put on it automatically. Yesterday, I called them and when they called back they hung up after one ring. I call back and the message says I am already on the list. I waited 4 hours and called again only to find out they had closed.

When it was MCI I had a 650.00 credit line, with this company only a 100.00 and without warning they block your phone. Their advance pay is a scam too, because right off the top comes a 9.50 charged paid to Western Union. Currently I am on hold, but I can't even hear a message which, leads me to believe they are closed. Their site shows no hour of operations nor is there an option to email them.

Basically they have you by the b*lls and there is nothing you can do about it. My phone is not due until August 4th and since they bill through AT&T I may be forced to use advance pay.

Their site makes wonderful claims but when it comes time to produce they are nowhere to be found!

This is the worst company I have every dealt with. I have, just like everyone else, many bills. However, this company has got to be the most poorly ran company in the U.S> Their website isn't helpful, you can't pay your bill without paying a 10.00 Western Union fee. There is no way to view your bill online. I also see no reason to have a cap payment amount for a bill. I feel we should be billed once a month like every other bill I recieve and then if your bill is 300.00 then that is what you pay. This is ridiculous that I have to be without service everytime my bill exceeds 100.00. I am actually waiting right now for a return call from this company. 10 minutes later, I'm still waiting.

I am a law abiding citizen. I have never been in trouble with the law and pay my bills on time. However Global tel link treats those who have a loved one in prison as if they are the one who can't be trusted. Guilt by association. After 2 months of receiving calls and paying my bill on time they put a block on my phone. First they told me I would just have to send them a copy of my phone bill showing the bill was in my name. That was a lie, after I sent them the bill I was told that I would have to pay them $100.00 in advance in order to take the block off my phone. Why, I was never late paying my phone bill in fact I paid it weeks before the due date. As for the post from the employee of Global tel link wanting me to thank him or her for providing a service, well THANKS FOR NOTHING!

I have had calls that dropped after 4 minutes. I was told that they would research my problem ans someone would get back with me. Know one ever did. This was three weeks ago. I called again and they still haven't done anything. I was also told that I might not get a refund! They charged me twice for one call and it's already bad enough they take out money when you put it on the account. This has happened numerous times. I am really disgusted and I would like to know if there is an alternative to using Global Tel Link.