i AM VERY DISAPPOINTED WITH THIS COMPANY. i AM A aRMY WIFE OF 34 YEARS AND i FEEL LIKE I AM THE INMATE. MY SON VIOLATED TRUST WITH ME AND MY MOTHER THATS WHY HE IN LOCKED UP BUT THAT DOES NOT MEAN THAT WE DON'T LOVE HIM. SINCE MY SON HAS BEEN LOCKED UP, I HAVE PUT WELL OVER TWO HUNDRED ON CALLS WITH IN A TWO- WEEK PERIOD. JUST LAST WEEK WHEN HE CALLED OUR CALL DID NOT GET CONNECTED BUT I GOT CHARGED FOR THE CALL. THEY CLAIM THAT CALLS TO CELL PHONE ARE A RISK AND NOT CREDITED IF DROPPED. 1ST OF ALL MY CALL WAS NOT DROPPED...IT WAS CONNECTED BUT ON HIS SIDE THE CALL WAS STILL CONNECTED BUT WE WERE NOT. THEN I WAS NEVER NOTIFIED OR IT MEANTION ON LINE THAT CALLS ARE NOT CREDITED TO CELL PHONES. THIS IS A DISCRACEAND SOMEONE NEEDS TO LOOK INTO THIS AS EVERYONE USES CELL PHONES. I CAN SEE THEM CHARGING ME FOR THE COONECTION BUT THE WHOLE CALL OF$7.00 DOLLARS THATS JUST WRONG AND A THIEF IF I NEVER SEEN ONE. I CAN BE CONTACTED BY [email protected] OR 863-521-9321. iF YOU CAN NOT ASSIST THEN I WILL TAKE THIS MATTER FURTHER. i WILL PROVIDE A PRINT OUT OF MY CALLS AND PAYMENTS.

This company was handling calls from prisoners at Monroe Correction Facility in Monroe, WA.
They either lost the contract or opted out but no notification was given and they continued to
take prepay money from me. Calls placed to their 800 number or their billing number get
answered with " cannot answer...too many calls...call back later..." this for all the month of
March so far. No way to even leave a number for call back. I am entitled to a refund back to
my credit card and do not intend to let them scam me out of it. I will go to state attorney general
for relief if neccessary. J in Hawaii

I set up an account with this company in January 2010. I was told that I had $100 credit line. I tried to make a credit card payment and the agent wouldn't do it. I received the first bill and paid immediately. I left the country on January 18 and did not return until March 2. Prior to leaving, I called the company twice to find out my outstanding balance. No one ever answers the phone when calling the company. One is routed to an automated answering system and told they are extremely busy and will return the phone call within two hours. I never received a response. Upon returning to the country, I found a bill that was due on Feb. 24. Of course, it wasn't paid on time because I had left the country. I immediately made payment; however, they put a block on my account for non-payment. It took 10 days for my first check to clear after I mailed it. I phoned the company and left another message so I could explain the situation. An hour and a half later, a woman returned my call. Her English was so bad I had a hard time understanding her. She kept saying the same thing over and over again. I finally asked her to transfer me to someone who was proficient in English so that I could discuss the matter. She hung up on me forcing me to phone again and start the process over. This is horrible customer service. The whole matter could have been avoided if they would have let me to pay on my credit card when I set up the account. I take pride that my bills are all paid on time. I go out of my way so that I don't have to deal with customer service departments because I would rather pull all my own teeth with pliers and no pain killers than to deal with inept people.

I called global tel link was told that a representative will call me back because they are extremely busy...i recieved a callback and ask the lady about my account and why is the amounts not adding up? she then explained to me but was not clear and was not helpful and placed me onhold and never came back to the phone i heard silence for a a few minutes then there was musice and i waited on the line for 52 minutes before hanging up and i think that is ridiculous..because every one has a family member or friend in jail and its just very sad that you can treat people like this why because we are getting collect calls..come one now you are a buisness and needs to know how to treat customers...

i use my cell phone for my boyfriend to call my phone through global tel link... yes they did advice me that if a call is dropped they will not refund the call, but what about when their system says i attempted a 3 way call so they disonnect my call after 5 minutes?? when i first called to make the complaint about the disconnected call the lady told me that they would more then likely refund it because they have been having this issue with alot of customers being disconnected for this reason. so its been over a week and it happened again i got disconnected cause they said i was trying to issue a three way call so i call global tel link and they tell me they will not refund my calls because its on a cell phone and thats considered a dropped call, no where in their policy does it state that if THEY disconnect your phone call because they SAY you are attempting a 3 way call that it is considered a droppped called simply becasue you are on a cell phone, what would they said if i had that happen on my house phone ?? i have went through their policy online and remember the phone call where she stated their policy and no where does it state that they cant refund me for their companys mistakes and i am very dissapointed to have to give them money for my boyfriend to call me.