Our grandson calls us collect several times a month and the facility he calls from uses Global Tel Link. We use AT&T for our long distance carrier and pay our bill monthly. Global Tel Link tells us their company policy is to bill the party directly when charges are $100 or more. Our phone company always accepts our payment. What is the deal here? They say their charges won't be any more than AT&T would charge. I doubt that or why are they insisting to bill us themselves? Or are they getting a cut somewhere along the line for heavy usage at the consumers expense or inconvenience of having to pay another bill? Someone should look into this.

GTL is BS. For 2 days now my fiance has been trying to call and GTL won't connect the call. There is $80 in the account, but when I press 0 to accept the call it doesn't connect. i was on the phone with GTL and AT&T ALL DAY. Still the same problem exists. Then I call and ask to have the money on the account(MY MONEY) transferred to another phone and they won't do it..when it's their system that's messed up. What BS..now my fiance thinks I'm not accepting his calls. This company is BULLSHIT!!!

When the inmate that calls me i can not hear nothing he says to me and it happens every time he calls me...Today i put $25.00 by the time i got to talk to him it was down to $14.00...I do not know why it went down so fast but not being able to hear what he has to say is bull...Your company needs to fix it today...I am reporting this to the Federal Buisness Bureau...It is ripping off the inmates family when they can not even hear what they are saying... Your service is terrible and you need to fix it...

My son came from a prison from out of town i haven't talked to him in four years so when he got here on 02/12/2011, i put money on my home phone through Global Tel Link on 02/13/2011, and as of this day 02/18/2011, i have not talked to him yet, they tell me he keeps hanging up the phone before the call goes through, then they tell me to tell him just to keep calling and today i talked to a supervisor and she tells me to tell him to wait 15-20 min between calls, but thats not working either, they also tell me they have a tec support team working on it it will take up to 3-5 days, i told them he may be gone back by then, they also told me at first there's nothing wrong with either lines there's at the jail house or mine at my house and what ever they did he should be able to call you now, but iv'e talked to five people in two days including a superviser, not one person could tell me what the problem is not even the superviser, don't get me wrong everyone was very very nice to me including the superviser. when setting up the account you get a recording and it tells you that you can put $25.00 with a non refudable fee or $50.00 and the non refudable fee is included it dosen't tell you how much the non-refudable fee is, it dosen't tell you the name of the company or a phone number i had to go to my bank to get that information and then come home and call Global Tel Link to find out why my son has not been able to get through to me in a phone call and to this night at 1:00 am i still don't no why he is not getting through maybe Mr. Jeffery Haldinger President of Alabama-based Global-Tel Link Company can call me and tell me why i payed $25.00 two times and you'all took out $4.75 a non-refundable fee two times why should i have to pay a non-refundable fee and i can't even talk to my son.I have more to say, but i don't think it will matter one way or another!!

GTL has blocked my private phone number from receiving calls from my son who is incarcerated in an Alabama Prison. They said there was a limit on the number of calls he could make, regardless if I was willing to accept the calls or not. They want me to pre-pay, I do, my phone gets charged for every call. Obviously this is some kind of scam to charge more for the calls.