Glamour Shots
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Category: Services
Contact Information
United States
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Glamour Shots Reviews
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gina b
August 21, 2009
rip off fraud
Billed credit card for fraud never recieved pictures cannot bill for services not rendered!
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Shenandoah
June 1, 2009
Ripp off & bad communication
I wish I would have read some of the Glamour shots complaints before setting up appointments for myself and three of my friends. We experienced the following:
A. I was told that that all four of us would be taken into the makeup/photo sessions at the same time...having our make up and hair done same time.
NOT! We arrived and was taken in one
at a time, as there was only one makeup
artist and one photographer...and there
was no wizard works from the make up
artist...basic make up applicatiion. Two
other customers were thrown in between the
four of us also...causing more delay
B. The prices were outrageous and the best higg dollar deal was the $195 package OF ONE POSE ONLY!!!
Prices were not discussed...just a deposit
of $20 a person I had to place two weeks
prior...then day of call to remind...I
had to fight for the four of us all getting there
and being processed same time...AGAIN...
which never happened anyway. We were
there for five hours.
C. I was told to bring clothes...when I asked if they
had any there, they said yes, but bring clothes.
Thank Goodness I brought clothes for all of
us, as the clothes they had there was HORRIBLE.
My first experience with GS...they had boas,
jewelry, tops, foils, furs, leather, etc. I have
seen better clothes at GOODWILL. Horrible
selection...I pity the person who doesn't bring
clothes.
D. We were told that they enhance the ONE POSE we order...we would need to pay $80 per sheet to have further enhancing.
The basic enhancement was bad...lip lines not
covered, lines that could have been somewhat
smoothed, wasn't...
E. From the beginning, I told them I needed a CD
for my printer to make business cards and they said they would give it to me. Also, they wanted $350 for the CD of all our shots, and of course, after spending $1200...we said no!
They charged $120 for the CD...one picture
CD! The $350 CD was sold to us for $150
ONLY due to the fact that a friend of mine
that had a GREAT experience at the arrowhead
was sold to her for $100. The CD is worthless
to them...so offering it at a bargain deal should
have been the first option.
I will have to agree with all the complaints read...except the make up artist and photographer was pleasant (we tipped the makeup artist)...but the manager who is now gone...was just not workable and you could tell there was commission involved. When I picked up the photo's I was also charged a shipping charge and the man uin charge...when asked about the minimal enghancing said...Oh, that is extra and you don't want all the imperfections gone...well...lower lip liner above the lips is a fubar...not customer age problem. 12 yrs ago they were good...now, as mentioned Olan Mills or evemJC Penny's could do as well for 75% less price or you would get way more for the money.
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[email protected]
April 8, 2009
Customer Service & Prices
I had received a call from the sales rep stating that the manager came into the store to review the store's sales for the week. He proceeded to tell me that one of my pictures had been selected to be hung up in the store and after 30 or 60 days (I'm not for sure how many days was quoted to me) I would get the picture and the frame and in addition to that I would receive a CD with all of my pictures on it. I was really excited until he told me that it would be a charge for this ($399) and how there was only two spots left. I told him that I was not interested because I had already spent a substantial amount of money on pictures already.
Then I went to pick up my pictures from the Deptford Mall location. I had a few questions about getting the pictures that I had purchased on a CD and why the DVD I was given would not allow me to copy it. He seemed to be a little irritated because I was asking him questions. He told me that if I wanted the pictures on CD it would be $116 per pose. I proceeded to ask him why would I have to pay for the poses that I actually purchased. He said that he could only email me the one pose because that was a package but not the other because I only purchased an 8x10. I did not agree with that because I paid for that one as well. I have not received an email with the picture yet. I paid $431.00 for a value package, image collection, and an 8x10 which I think was extremely expensive but to be greeted with a nonchalant attitude because I was asking questions is unacceptable to me. To me it says the sale has been made and we do not want to be bothered anymore. This is bad business because now I would not recommend Glamour Shots to any of my friends and family for this reason as well as because of the prices.
Overall, this experience has been a learning experience. As a consumer I feel as those I was suckered by a good salesman.
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brenda oakley
February 4, 2009
RIP OFF and SERVICE!
Ive discovered a great fashion and glamour photography studio in San Antonio called BLUDIAMOND STUDIOS, ive been to glamour shots and they ripped me off ..the manager was terrible the service was slow, the pictures were no better than wal mart..i was very very dissapointed after my experience there..someone mentioned i could get better images and better service with all the perks that glamour shots offers at BluDimaond Studios..i was already left with a bad taste in my mouth and didnt really want to go through that experience again but after some cohersing i made the reservation and founfd that bludiamond studios is a very professional company, great great photography and great make up and hairstylists also, they made me feel so relaxed and i had a really nice time..the photographer was a doll and the prices were so very affordable for such a great service they provide! ive never felt so beautiful, so thankyou BluDiamond Studios i will stick with you guys!! ladies if you want a really good studio experience and beautiful professional images that us everyday women and mothers can AFFORD please check these ladies out they rock!!
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Jen
December 30, 2008
Complete Scam and Rip Off
I set up an appointment online to do Glamour Shots with my family (about 8 of us). When they called me to confirm that we were on for the appointment because it was the day after Thanksgiving and they felt it'll be busy, they also asked me to put down $20 to hold the position which I was fine in doing because I thought that it would go towards the total price. I asked the guy what the packages were and he gave me a line of BS that said that Packages start at $130 and that he'd explain them to me that day. When I got there he said the same thing and that payment was due that day and I signed a contract. My sister had gone there 2 years ago and it cost her only $300 for just her package. We took a series of pictures and tells us to be back in a 1/2 hour. He wasn't ready in a 1/2 hour so we waited and waited and waited. Then he finally showed us 6 (JUST 6..where the others went, I don't know!) out of the 100's he took of us and some of them we didn't like. We picked out 5 that we really liked and he said...well, you can do this and that and this and it'll cost you this...OVER $2, 000!!! He said that each picture that he took was $130 PER PIC and that if we wanted it on DVD it would be $160 per picture because we'd be buying the copyrights. We ended up buying 4 pictures on the DVD which ended up costing us $640 anyway and got no hair and makeup done! What a freaking rip off!!! It was much cheaper to have Kodak develop the pics for us then it would've been for GS! And it's been over a month and I still haven't gotten my free 8X10. We were all soooooooo disappointed & disgusted at what a scam this is. We could've gone to Sears or JCPenney's and got an entire package for a heck of a lot cheaper then this place. I don't recommend anyone going there...it's highly overrated and a total RIPOFF!!!
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Donna
December 7, 2008
Prices
I took my Daughters (twins) to Glamour Shots to have their pictures taken for their 17th birthday. The pictures were beautifull! I cried when I seen them, the pose, their clothing (which they brought with them) their make-up, their hair all of it made them look like they stepped out of a modeling book. When it came time to find out the price we nearly fell off our seats, It was over $7000.00 for their photos! No one in their right mind would pay that much! So we alimitednated some photos two different times and the cost was still in the thousands. We had to pay for $90.00 for the touch up on the only picture we got one 8x10. One free photo for two people. What rip off this place is! Word of mouth is the best advertizement and believe me I will let hundreds know what type of place this is. This whole ordeal made me feel like I am a bad Mother for not checking this place out more!
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September 4, 2008
The biggest rip off ever
I went to Glamour Shots today with my daughter to take some update photos for up coming Christmas . Besides having the lousiest makeup and wardrobe, we were informed that we needed to pay $643.00 for 4 poses which were unprofessional and cheap (I'm pretty sure, Walmart photos were better quality than these). When I came in the Manager never discussed with me that we needed to pay full amount in advance (I've being there before, and I alway paid with a deposit and the balance when I got the picture). I tried to explain to her that I was an old customer, but she abruptly interrupted me with sarcasm, saying "I told you so, before you started, that it had to be paid in full" and honestly, I don't suffer from dementia yet... I know she never said that... on the contrary, she mentioned that if we bought the package "90 days were the same as cash".
I don't care at this point if they giving a refund of the $200.00 deposit I paid, after being embarrassed in front of my daughter and other employees... it felt like I was held hostage in that place. I'll make sure not to recommend that place again and of course they lost a valuable customer.
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May 12, 2008
Rip Off Never received free 8x10 photo. Were quoted an outrageous price for pictures
Was quoted a free 8x10 photo. Free of charge. First of all I charged $14.95 for a setting fee. When I arrived I had to pay $25.00. Once the phot shoot started, I was not told I was to pay for the photos that day.
Was threathed the day of viewing the photos about I was going to pay that day.
I've never received the free 8x10 or a refund of any of my money. I think something needs to be done about Glamour Shots ripping customer off.
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May 8, 2008
Rip Off's Beware
Please, Please, Please... Don't use this Glamour Shot Location. They have no sense of customer service. These people work off a commission and want you to purchase as many pictures they can push on you. I was over charged by the mistake of the representative working there and when I brought this to her attention all she said she could do was give me more pictures. She wanted me to take over $620 dollars of pictures instead of my reimbursement. I didn't want to pay for her mistake and asked to speak to the manager and requested to speak to Kenny V. which didn't realize that this incompetent worker had forgotten to put me on hold and heard him that he didn't want to change the price and give me some more pictures.
Unfortunately, they had to reimburse me $420 dollars of the money however, when I called again to discuss how she miss ordered and placed one of my smaller frames on canvas (which we agreed we didn't want and she insisted that it was of no charge) he was willing to fix the problem but without returning me my money. Basically giving him $200 dollars of my money for his employee’s error.
When I spoke to Kenny V. he was extremely arrogant and cursed at me and told me to take it up with my credit card company and hung up the phone. What ever happen to "customer’s first" and professionalism? I finally tried contacting him and he wouldn't take any of my calls and have a pending case with the Franchise and Small clams. Please beware of this location this, it is obvious that he has done this before don't fall into the trap.
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March 10, 2008
Money stolen out of purse!
My daughter and myself had a day out and I decided to schedule us to take pictures at Glamour Shots. We haven't been to GlamourShots for some years. I scheduled my appointment I was told a little about GlamourShot but not everything in detailed. Even when I arrived they told me that I was told everything which was not true because if I knew the price was going to be a big amount I would have canceled the appointment. We took our pictures and I wasn't happy with all of them until I was told the price went up to $6000 dollars and I told the young lady I did not come here to spend that kind of money just for pictures but to make a long start short my complaint is that one of the employees took money out of my purse while myself and daughter was doing our photo session we left our purses in the bathroom where we was changing clothes. When we finish they told us to come back in 20 minutes to take a look at our photos we went to go get something to eat and I notice that money was missing out of my purse and my daughter said mom I say the money we you gave the woman the coupon for the 8x10 free portrait. I took everything out of my purse the money was gone and the only people that was there was the 2 makeup artist and other lady that was getting her hair done and other employees. I don't appreciate being charged $618.85 worth of pictures let alone money being stolen out of my purse. I know I will never again take pictures at GlamourShots it was one of my favorite place to take pictures but now I am very disappointed in the company. First of all they should have locker for the customers to were you don't have to leave your items unattended and plus employees don't have a right to go into anyone purse. This should be known at all of the GlamourShots to install lockers for their customers so this want happen to anyone else.
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