Glamour Shots
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Category: Services
Contact Information United States
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Glamour Shots Reviews
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Jrj
April 7, 2011
Rip off
The Altomonte springs glamour shots store is awful. The Manager tried to pressure me into buying hundreds of dollars worth of portraits and when I said no He tried to stare me down. They even tried to get me to let them apply for credit though them. I said no once and was asked to do so 3 more times. The portraits were awful. I went for Easter pictures and they used a solid brick wall as a back drop. The photographer wasn't paying attention at all and was busy talking. I felt like I was trapped there for 4 hours. The whole experience was terrible. Do not waste your money at Glamour shots it is a BIG rip off.
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picturemafia
April 3, 2011
Rename the store "The Picture Mafia"
I can not believe these stories, I had the same experience with my 5 year old child. Here is how the scam works. They encourage you to bring multiple outfits/props, therefore making selection of photos more difficult and confusing. This is a classic bait and switch operation, the mafia is cheaper. They show you a package for a child they starts at $99.95 for 1 8X10, 2 5X7's, and 8 wallets, they will NOT break this into different poses NOR will they give you rights to a digital image, NOR will they switch out wallets for any other size of photos (how many wallets could anyone need?) of your photos unless you are willing to pay nearly $3, 000. I am not kidding. They start quoting you prices in the $3, 000 range on pictures of a child, that barely need retouching and have a few digital coloring effects. I ended up paying $200 for a dress and one cute change of outfit and $900 to Glamour Shots. FOR: 4 poses out of 80 and a slide show that is USELESS other than for a memory, you can not print photos off of this CD. It is more like a wedding momento so you can be reminded of all the photos you couldn't get the 'picture mafia' to unlock with thousands of dollars. To walk out of that place with anything that is framed is about $700 plus tax. They use high pressure sales tactics, tell you that the company will erase your digital images within 48 hours if you do not sign right there and then (after you are exhausted after the whole picture taking process) and have a mystical pricing system that is not written for you to see anywhere. It reminds me of used auto sales, vacuum, and snake oil classic rip off scams. I will end up with a few sheets of unframed pictures in an envelope for my $1000 that I didn't have. I can't imagine how they get any repeat business. They better stick to very elite areas. I even noticed on their web site a new spring special for $9 for a 5X7 and mini wallets. HAAAAAA... BAIT AND SWITCH!!! They offer you finance agreements for no interest for 6 months on ripping you off. I did get some nice pictures of my beautiful daughter; but with technology advancing daily, other outlets can do this kind of work. If you have $3, 000 laying around the house, hire your own personal photographer already!!! PLEASE STAY AWAY FROM THIS PLACE!!! HIGH PRESSURE, RIP YOU OFF FOR MASSIVE AMOUNTS OR MONEY USING YOUR LOVE OF YOUR OWN CHILD TO DO IT! 1. slick bait and switch 2. emotional slide show to sentimental music 3. huge price quote to see how far they can push you 4. offers of mounted prints for $700 and up 5. a slide show with no copyright value 6. their hair and make-up 'artists' have no qualifications or stylist/make-up licence ( I can't imagine their make-up is hygienic), a classic example of a very, very unscrupulous practice. You are a pretty low business if you use the love of a child and other emotional components to rip off people for in the thousands of dollars. You end up walking out with a a bunch of loose photos that cost you a mortgage payment.
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expectations not exceeded
March 22, 2011
terrible customer service & quality of pictures
Arrived at the Queens Center mall Glamour Shots for my sons 1st Birthday photos, only because I had a $100 gift card given to me for my baby shower, $100 was by then $60 because they charge you $40 for a sitting fee ( really for a 1 year old) The girl who helped us settle in was very nice and friendly, at this point prices are not discussed or displayed anywhere, 20-30 mins later and a fussy baby, the photographer was ready, he was cold rigid and not baby friendly at all, seemed very stressed and frustrated??? wanted Me the make the baby smile??? isnt it his job. They have NO props at all, I had a balloon, teh number "1" that was used with some of the shots, and these old blocks were also used, the rest of teh pics were on a sheeton the floor, with no backgrounds?? At this time my husband and I were frustrated, HOT and not satisfied, we tried to complain to someone and they said not to worry that we would love the pics. We waited another 25-30 mins to see the glamourous photo display on a large screen with music, and yes the pics werent so bad, however how can an adorable baby boy come out bad in pictures??? It wasnt that the pictures were great is that my son is cute!! The owner Kenny, put togetter a breath taking collage and announced the grand total to be $2, 500 and $45 if we wanted any enchanced with colorization overlay/blk/wht or sepia. My husband atthis point stood up and walked out, I clearly said that those prices were not in our budjet and I only had $200 to spend. He at this moment lost all interest in us since we werent spending over $1000 and was rushing me and asking if I had a credit card if I wanted to open a credit from them to finance the pics. I ended up choosing 2 poses and paying an extra $45 to enchance one of teh pictures. 3 weeks after the pics were taken I called and they said that they werent ready and had to call back the following week because they were re-ordered, They called the following week and I picked them up a week later, 5 mins before the shop close, I paid my balance and left the store, when I arrived one of the two pictures was over exposed, my sons face and shirt blended in with the wall, the picture was terrible and it was teh one we paid an extra $45 for. I quickly tried calling customer service and they were closed I called teh folloing day ( Monday) left a messsage and nobody called me back, I called again Tuesday and was able to speak to someone that said that they no longer work with teh Queens center mall store and gave me another number, I called that number to be told that I have to deal with the owner kenny again?? Really?? why would I want to deal with them again?? Never ever again, Glamour shots is a rip off and their pictures are really not all that they seem in their website.
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ICustomer
September 14, 2010
Worst customer service
They are the worst in the business. Their prices are sky high and the service is worst. Its been three months since I went for a photo shoot. They duped me to get more pics and then charged me very high prices for each photo clicked. Also I did not get all the promised pictures and when called they say they will call back but they never have. The photos were not delivered on time and I am still to get one of the picture from them. The frame quality was also not as expected.Overall, the worst place to spend your money. Its a total waste.
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Joe C.
July 6, 2010
Beware
Be careful of the luring e-mail coupons received from Glamour Shots. I clipped the coupon & scheduled the appt. only to find out that the stores get to choose which part of the coupon they wish to honor. In my case they upped the price of the makeover by $10.00 from the price listed on the coupon.
This is my idea of a scam and poor customer relations. Passing the buck by saying "our corporate office puts those coupons out" still makes YOUR COMPANY look bad and lost YOUR COMPANY my business. If it is in black and white HONOR IT or correct it before it hits the consumer's inbox!
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TopK91
January 28, 2010
Fraud
I went to the Glamor Shots at Lakeside Mall in Detroit, Michigan. The "make-up artist" was not a professional make-up artist and their make-up quality was terrible. They did not have the right color foundation and I looked ridiculous. I had better make-up in my purse and that's what we ended up using. The photos were too DARK. They probably had the lighting on low so YOU ARE FORCED TO BUY THE TOUCH-UP IN THE PACKAGE. Complete waste of my money. IN SUMMARY, YOU CAN BETTER PHOTOS AT HALF THE PRICE AT OTHER STORES.
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colette A. cavendar
January 18, 2010
THIEVES!!
I dont even know where to begin!? im so frustrated with this whole GLAMOUR SHOTS COMPANY and ALL THE EMPLOYEES starting with the OWNER on down to the make up artists!??..so this weekend i had taken my daughter in to this place for a special Birthday photo and everything started out slow..but okay im a patient person, we were there to enjoy her birthday at first but then after WAITING for half an hour behind ONE other person my daughter was finally taken back to do hair and make up but the lady doing this was not only rude and short with us but UNPROFESSIONAL she had hickies and tattoos all over her neck and arms and reeked of smoke odor? the manager at the time was so busy texting and looking at herslf in the mirror that the attitude we were getting from the make up artist went unoticed? so we continued thinking this is a joke right? we were taken in to do the photos and they were so UNORIGINAL and NOT CREATIVE AT ALL!? but i kept on truckin thinkin it will be okay, it will get better soon? my daughter looked so lost the girl just kept saying SMILE!? and kept snappping? she gave her no direction AT ALL! then the best part! LOL..we went out into the mall for two more hours so they could get our SLIDE SHOW READY?? and when we got back to view our pictures not only where they TERRIBLE but they were over 145.00 PER SHEET!?? THEY CHARGED FOR EVERY LITTLE THING!! 60.00 charge on top of a 100.00 sheet price to make it black and white?? MY BLOOD WAS BOILING!! i knew this whole thing was a scam..when i made the appointment and asked about prices the girl kept saying WELL..it just depends on what you want to spend..and kept avoiding giving me the answer all together..I WAS LIVID i complained and all i got was that i would get ONE free sheet and a phone call? PLEASE DONT WAIT YOUR TIME GOING TO ONE OF THESE "GLAMOUR SHOTS" they will rip you off and have NO sense of fault for the way they operate..they are the lowest of low.
After telling a friend of mine in San Antonio about our HORRIFIC experience she directed me to a studio on austin highway and lanark by the name of Bludiamond studios..i googled it and found some work tht was really almost the same as glamour shots and we decided to give them a call we explained to the lady who answered sunday evening about our experience and she gave us an appointment for this morning without any questions ..*LONG SIGHHHH* and not only was our experience ONE HUNDRED TIMES better but the PRICES made IT ONE HUNDRED TIMES worth the drive..i just have to let everyone know about this place its GREAT!
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Angie Morales
January 6, 2010
Scam You for Your Money
I have always wanted to take some Glamour Shot photos of myself, to give as gifts to family members, and for my own home. Like for so many of us, pricing and priorities are an issue during these hard economic times. but I had saved some extra money for Christmas gifts, so I went ahead and made the decision to go forward with Glamour Shots. I knew that the pictures might turn out to be somewhat pricey, in the $100's or $150.00's, according to an earlier phone call to the store. I had spoken to a lady, and she had told me that the photos fun for about $30-$40 dollars a sheet, depending on the size of the picture, and the amount of photos I wanted to purchase. I went to my appointment, very tired, may I add, right after work, but very eager to do the photo session. The young lady tha did my make-up, hair and photos was very good, I had a pleasant conversation with her. As a matter of fact, everyone was nice to me there. When it came to the time to pick out the photos that I liked, another girl assisted me with the pricing. I found it odd, that before we started the selection of pricing, she asked me what I did for a living, but I blew off the thought and continued. She offered me 3 different packages to choose from. The first one was in the $2, 000 dollar range, the second one was in the $1, 000 dollar range, and the last one was in the $500 dollar range, I gasped! I did not expect these numbers. I then asked about the separate sheets at $30-$40 dollars like I was recently told, and she said that it would come out more expensive that way, that the packages are the way to go for a better deal. By this time, I had picked out only three poses that I liked. I asked the young sales lady, if there were any other cheaper packages, and she said no.
The photos were very pretty, so I was unsure of what to do. I asked again if she can give me a break on the package, and she said no. Finally, I gave in to the last photo package for a grand total of $543.19; including 1-8x10, 2- 5x7's, 8 wallets, & a CD with all the shots, and a 10x13. Still I thought this was very expensive, but trusted what the sales girl had quoted. I was running late, trying to get home, signed all the papers, and paid in full as requested. When I said good bye to the team of three: the young male manager, the sales girl, and the photographer/make up girl, none of them made eye contact with me; and barely said goodbye. Before the purchase, everyone's demeanor was warm, nice, and friendly; now they were cold, and evasive towards me. At this time, I was the only customer in the store, neither one of them seemed upset with each other, or preoccupied with any task. They were all just standing around the front desk. The negative "vibe" and intuition I got from them was... "Angie, you've just been scammed." Of course I have no proof of this, but unfortunately my gut feeling is always right. The next day I went away for a 1 week vacation. All this time I was thinking... "I got ripped off, " and very upset with them, and with myself for allowing it to happen.
When I came back from vacation, I read all the Glamour Shot complaints on- line, and there and then, I knew that I was right. I wanted to make sure that I had my photos in hand, before I confronted the store manager with the price package that I was given. I went to pick up my photos, and saw the CD, and everything looked great. Now with pictures in hand, I asked the manager if I could see the package print-out of my photos. When the girl originally showed me the prices, she had them hand written on a piece of paper, no formal store paper. The manger said he didn't have that paper, that something is wrong with the computer. Ah ha! I went on to tell him about how I felt, that I was scammed, even though I have no proof. I stood my ground, and told him that I would never do business with them again, nor recommend them to anyone.
After the fact, I realized that wedding photos with a professional album can run you from $1, 000 on up, and here I just got a few sheets of over priced paper. I hope all out there will read this comment, and learn from my mistake. Always go with your first gut feeling; it never lies to you like other people do. I'm sure these young employees are following the store policies, I don't really know, but, regardless, these pictures are completely overpriced, so please beware.
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BraS67
November 4, 2009
Rip off and liars
I recently visited the glamour shots at Arizona Mills in Tempe Arizona.
the experience was ok in the store, it was after the session that the fun started. The makeup was ok nothing really that stood out and I agree with another poster that the makeupis caked on.
Since I dont live in Arizona I asked for my free portrait to be mailed to me. they called me in a week that my portrait was ready and that there was a re-order special for all my photos on a CD. I ordered this and was promised the photos would be re-touced and mailed to me in 2 days. this became a week and I called atleast 7 times, the manager refused to speak with me. I finally called Glamour shots customer service and was given the # of the owner. she finally got my CD and photo mailed to me but the CD is not touched as promised.
Save your money, this store is a complete rip off in prices during the session, they then call after 2 weeks to offer a discount. getting the photos is a pain and customer service is non-existent. They probably hire people with the lowest IQa and a shady background.
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EdwF87
November 3, 2009
Rip off
I had my pictures taken about a month ago at the Glamout Shots studio at the Parks Mall in Arlington, Texas. My mother, who is now deceased, had her picture taken at Glamourshots about 10-15 years ago and gave it to me as a gift, which I cherish to this day. They did her hair professionally, her make up and did a beautiful job. Considering her age, they had her wear a hat as well and it helped hide some of the flaws on the face that come with age. My experience was not the same.
The person who did my make-up and hair was the manager. He did a terrible job and hair and they were not busy - I was the only one there.
When you cake on make-up and tons of powder on a middle aged woman then she smiles, guess what, wrinkles really show up when you smile. The make up was just thrown on rediculously with no art to it at all and my hair was supposedly "done" with a curling iron stuck in it twice. I have short hair, but even I have to use the curling iron in it all over, not just in two places! I was really looking forward to the event of having my make up done professionally and a hairdo done professionally. Instead I had a flat head of straight hair and my make up looked rediculous, but I thought they knew what they were doing and it would maybe show up different in photos. I was wrong.
Now I realize why they do your make-up that way, so you HAVE to get the extra cost of the next step up with the enhancement finish for them to look halfway decent. I had cakes of make up in the wrinkles under my eyes which really showed up in the photos. My eyelashes didn't even show up and they are long and thick but since he didn't even bother using an eyelash curler you couldn't even see them. My make up
looked terrible!
Then when you sit down to review your photos and make selections, you're sitting several feet back while they're on a computer screen and you cannot really see or get a glimpse of what your pictures will really look like until you get them. Then you have to make this decision from what you see on the tiny copy screen and pay for them. They have no refund policy. When I went to pick them up only after I called three times after their due date, I just had to accept the crappy photos anyway or have nothing for the money I paid. I can see now why you have payment
up front because if it was when you picked up the pictures, they never would be refunding all the time since everyone realizes how crappy they are!
Summarizing I am not pleased at all with the make up, the hap hazard way my hair was supposedly done and the end results. I believe i was ripped off big time and will never go there again. They only get my money once. Don't you make the same mistake.
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