I originally purchased a plan for 30 months at a cost of $120.00. Nov 19, 2007.. I told a few people interested in my art work to take a look at my website this month June 2008, and I myself went to open the site to see about updating the paintings. I found that my site was not online, so I called GISOL, and was told that my site was down because my Domain was in Redemption, and I could no longer use my .COM, they would have to change my site name to .NET, cancel my previosu contract and set up a new contract under the .NET account. They said that this was good as my new annual payments would be only $45.98 per year as opposed to my previous contract, . Do I agree with this price and the change of my site from .COM to .NET. Of course I reiterated the details I heard, change from .COM to .NET and a annual fee of $45.98 cheaper than what I had paid previously. The sales person said yes he will send me to a contract page and I as to simply scroll down and sign the contract electrinically, which I proceeded to do. After which he told me that the change of my website from .COM to .NET would take about 24 hours to transfer files and to send me an email with all of the new access codes for updating and changing my site. I expected to see sometime in the near future a debit on my credit card for $45.98 or there abouts, but the next morning, I opened my bank account and found that my Credit Card account was billed for $1798.20 and since this was also my checking account, (It's a debit card), and I only had $1345.00 in the account originally, the debit from GISOL left me $453.20 in the negative, something I had neve expected to see! I immediately called GISOL and asked what was going on, explaining the above information, all of a sudden this person whom I don't know said listen you signed the agreement or contract you agreed to pay $49.95 for 30 months, we have your signature (electronic) on the contract, when in fact, this was not discussed with me at all. I asked him if I could cancel the whole thing, and he said no, you signed a contract, and then I asked to speak with his supervisor, and I waited about 15 seconds for someone else to get on the phone and start telling me that I signed the contract it's mine, nothing they can do about it, and I explained my financial situation to this so-called supervisor with a closed ear. All he kept yelling at me was to shup up and listen, he said "You signed the contract, you can't change it or cancel it, it's a contract. He then said this is because you let your domain name expire and didn't pay the $9.99 to reenew it, so it's in REDEMPTION and that is what you are paying for, but they changed my Domain to .NET why am I paying for my old Domain, and when that is paid, you wil only have to pay $45.98 per month. I said it's not right, I didn't sign up for that kind of deal at that expense, I need my money to eat, pay rent, car payment and gas, and I'm on a fixed budget, I'm retired, which he startted in once again telling me that I signed the contract and it's valid.. Nothing can be done to change it. I asked him, this so-calle supervisor who is above him, and he told me I'd have to contact
[email protected] and state my case, but it won't change anything, I then asked why I can't just call the this adm, office and he told me you write the email, and tell them your complaint, and give them your telephone number and someone will contact you by phone. I did that the same day, and today is the 15th June no one has responded to date. I feel that I have been scammed, mislead purposely for my money, and I want my account closed and the return of my $1798.20 cents. I cna find another honest company to do my personal business with.
