GISOL

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Category: Services

Contact Information
California, United States

GISOL Reviews

t341 June 16, 2010
sahdy business practices
I've been with GISOL for over five years. There were a few outages but they had an easy to used contact interface and those problems were quickly solved. Last year things began to change. They shut down my website and demanded that I pay $59 a month because I was using to much bandwidth. Of course i had to pay for three years up front. Suddenly several months later they shut down my website again. It is a business site and we derive part of our revenue from the site. Gisol knew this and knew they had us over a barrel. This second shutdown was caused, again, by using to much bandwidth. Of course this was just a big lie but I had to pay them $4, 000 to get the site back up and for three years of "unlimited" hosting. I now knew that the site would be shut down again and I would be extorted in a few months for more money. Of course they owned my domain name, we all know that story, and I decided that I must buy it from them. I called and they quoted me a price of $1500 plus 15% plus another $300 they said they had to pay to their registering company (this $300 was a total lie as I found out later they had to pay them 0). A total of almost $2300. I agree. They said I could not use a credit card (wonder why) and I had to go to their bank and wire the money into their account. They told me the domain name would be transferred in 5 days. Guess what, it was not transferred. Through a series of fortunate phone calls and emails I was lucky to get a sympathetic person at their registry to contact them. After seven weeks they transferred part of the domain into my name. PLEASE READ THIS: There are three parts to a whois domain name listing. The registrant, the admin and the tech contact. All they transferred was the registrant not the other two which meant they still controlled by domain name and I could not move it from their server and still had to pay them. A bunch of dirty rotten crooks. Please be warned about buying your domain name. Through another series of fortunate incidents I was able to go around them and have everything put into my name. I am convinced if I had asked them to put me in as the admin and tech they would have asked for another $2300. The domain is mine now and I have moved the website to a company where I get the same unlimited package for $9.00 a month versus the $159 that Gisol extorted me for. Please be warned. I lost $6300 from them. I looked them up and they have lost over 700 clients since Jan 2010. Their policy, since they are not getting new business (suckers) is to extort money from their existing clients whose domain names they own. My nightmare with Gisol is over and I've learned a valuable lesson. I'm just lucky I got my domain name from these crooks and liars.
April 22, 2008
GISOL fraud
I, as well as my wife, have been scammed by GISOL. My account was suspended due to failure to renew the domain despite being told by GISOL (in a response to support tickets) that my status was OK and the domain expiration date was 2009-02-29. In the same email, it showed my update on 2008-02-28! This confirmation followed several emails related to domain registeration as I was suspect.

Now I'm told that my domain is in Redemption and there's nothing I or them can do resolve the situation. Numerous emails on my part to GISOL were responded with the following: please contact [email protected]. I did so and have yet rec'd a response of sorts.

Now part II of my saga. While out of town last week, my (at home) received a telephone call from GISOL. During a discussion (in which she told GISOL's "Sean" that she knew nothing about the web or computers)...she was told that she had 12 minutes to salvage my account...again, she said she nothing, his response was "you have only 10 minutes left"...Then my son spoke to the representative...he was told, "don't you want to help your dad" you only have 8 minutes left to save the site. In the confusion, she agreed. Through intimation and misleading information my wife has been charged $1, 789.20 ($49.95 per mo x 36 months).

Following many many telephone calls, I was able to contact a rep from the billing office. I explained the situation, he told me to go to cancel.gisso.com and cancel the account then follow with an email to [email protected]. He also said there should be no problem. Well he was wrong. Again, I made many many telephone calls to GISOL to discuss both issues. Finally, I made contact with "Adam". He was rude and indifferent...did not want to discuss the problem. He promptly told me that I could not cancel the account and the person I spoke with was from out of the country and not part of the company(?). He told me that if I wanted to sue GISOL (no mention of that action on my part) then he would see me in court. After being placed on hold several times and a telephone call of about 40 minutes, I spoke with some one else who is supposed to call be today. As of yet, no call, am I surprised?

BTW, now my wife new accout(?) is suspended...although, no action other than an attempt to cancel was ever initiated.

I have a major headache from dealing with GISOL, but it seems that is part of their ploy in dealing with consumer complaints. I doubt I have any chance of saving our money or restoring my website.
January 31, 2008
Deceptive trade practice!
I am moving forward with all the evidence available for Theft by deception. Identity they and deceptive trade practices from this company. They are bad for the industry and have a different agenda than webhosting in my opinion.

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