Gilt.com

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gilt.com

Gilt.com Reviews

Noichi April 5, 2011

Stay away from these guys

Flash sales are beginning to lose luster with me. Not only are the hot items gone right from the start but now at Gilt it seems that the leftovers are the main fare, recycled in many creative ways, still unappealing.

But I digress, my recent purchase of some A. Maurizzi shoes was shipped to me with ONLY ONE shoe. I immediately called Customer Service and they offered me a refund but SOL no replacement or offer to look for the lost shoe. Curt tone and unwillingly and at MY suggestion they offered me to look at other models in my size.

Bummer but keep in mind as it can happen and Gilt won't care to make it right.

Pruskevic February 17, 2011

Have been shopping on Gilt for years and though the deals are great and shipping efficient the customer service sucks

Have been shopping on Gilt for years and though the deals are great and shipping efficient the customer service SUCKS!! This Valentine's Day they sent out a coupon for 10% off which would apply at the time of shipping and they would bill your check/credit card the discounted amount. The coupon was valid from Feb 8th Feb 16th until midnight which means at the time I am writing this the coupon is still valid. Anyhoo, I placed an order for a handbag spending $200+ w/shipping on the 14th. Checked my Credit card statement they DID NOT apply the discount and shipped the item on the 15th. Contacted them very politely, got the rudest response and a coupon valid for 3 days for $10. Which means to use that i have to spend more money...NO THANKS...BUYER BEWARE!!