I have a credit card account with WalMart that was converted from a Montgomery Ward account when they (Montgomery Ward) went out of business in 2001. In March of 2009 I moved from one city to another and notified all of my creditors (inluding WalMart) of my new address and account information. Everyone (except WalMart) changed my account information. Since I pay all of my bills on-line I continued to pay Walmart on-line at their company website (although I did not receive any additional billing statements). In September of 2010 I received a letter from GEMONEYBANK stating that they did not have a viable E-Mail address and were therefore going to start sending my billing statements via snail mail. This caused me to take a second look at my WalMart account whereby I found that they had increased my interest rate twice in the presceding year without notifying me (a clear violation of the credit reform act of 2009). After numerous mailings and phone calls (without result) I eventually filed a complaint with the OTS (Office of Thrift Supervision). They eventually (after being late and stating that they had sent it to me) sent me an ambiguous form letter defending GEMONEYBANK and stating that they would lower my current interest rate (they did not) and close my acount (which I did not want). It appears that the OTS did nothing more than send my letter to GEMONEYBANK and then endorse GEMONEYNANKS response without any review of the supporting information (or a clearer look at the current law as it was written). I know I am only a small account holder - but aren't they (the OTS) supposed to uphold the law?

I have a substantial amount of documentation (including letters fron GEMONEYBANK) that indicate they did not follow the law as it was rewritten in 2009).

Why is it so hard to get our Federal Government and these large corporations to do what they are supposed to do?

WOW $152.91 in monthly charges, are you crazy??
Had this all been explained to me I NEVER would have made this purchase!!! Once again fool the customer because all you care about is making money. Saw this company at a minor league baseball game, now I am talking to them about not letting this group into the stadium this year.

THIS CO IS A COMPLETE RIP-OFF DOES NOT SEND STATEMENTS TILL PAST DUE TO COLLECT LATE FEES AND FRAUD THE CUST