We purchased from GE directly a top load washer model# WPRE6100 13 months ago. It has failed and I contacted GE. I asked them if I could purchase the extended warranty and they said since the washer was out of warranty (30 days or so)and broke they could send out a repairman for $80 plus parts, labor and tax. Or, for $302 they will fix the washer and warranty it for one year. This cost is more than half of the purchase price. Logically it is better to replace than repair. I really feel that I have requested a fair solution to the problem and that it is equitable for both parties. I have listed only facts here and am not using this forum as a way of punishing GE. But I want to share my experience so that others may use this information accordingly.

http://www.geappliances.com/

10-29-07 AM called 1800-6262002 for my SCA1000DWW Microwave door handle was broken issue, instead of buying a handle I have ordered a whole door for an easier replacement by myself.
the door costs me $210.50 by shipped out overnight, with a lady confirmed over the phone I could pay extra $10.00 to get this shipment next day which is 10-30-07, in stead of to wait for a ground shipment 5~7 days.
10-30-07 afternoon around 2:45PM I still not received my over night shipment nor any email tracking info. I have called back the same number 800-626-2002, this time the lady name Terri said the package is out but no one could give me a tracking info. since its an over night package, after two more calls and waited for a long time on the phone, Terri said call 800-477-6186 for my shipping charge refund., I called 800-477-6186 the lady Christine x-7518 told me the shipment did send out by FEDEX over night, and I need to wait until 8PM to make sure the over night shipment to be my address. at this point no one knows the tracking number nor any email notice about my shipment.
10-31-07 Morning 9:00am still not see my over night shipment from GE, I have called 800-477-6186 this time is Linda answering the call and told me the part did go out 10-30-07 that means I will receive it 10-31-07 as an over night shipment to them, I told Linda since I have made an order get all confirmation that I will have my shipment ship to me by over night and receive by next day which is 10-30-07 not 10-31-07, she said its my problem for ordering late, not her problem sending out one day late, I request my over night shipping charge credit back, she said that is only $3.00 back, over all I am still waiting for my shipment and did not have any tracking info. for this package, I am not happy with their service and spading $210.00 just for replace a microwave door, I feel bad for using GE products, at this point I will like to see any one has the same feeling as me with these people doing customer service job but did not even care about a customer's feeling and concern!
I have emailed GE service on line but only got one answer back only give you whole bunch numbers to call ....
if there is any one could say any thing try to make a different....
I will be happy to see it happen.........

Here is a letter that I am in the process of writing, if either of the two people who also had problems with GE still read this board, I would be delighted to get some addresses to where I could send this letter!

My husband and I own a GE refrigerator that was brand new when we purchased our home 8 months ago. Beginning about two and a half weeks ago, we began to have some serious problems with the compressor not turning on immediately. It would make a clicking sound for five to ten minutes and then turn on. The ice maker would also only work some of the time. On Wednesday March 21, 2007 I decided I would call GE Customer Service to get someone out to take a look at it because it seemed to be taking longer and longer to turn on and clicking more and more frequently. My first call to the customer service telephone number was more than disappointing. After being on hold for more than ten minutes and navigating through confusing numerous menus which only took me to automated systems I finally got a real person on the other end of the line. Once I explained my problem to the woman on the other end of the line, she told me the clicking sound I was hearing was completely normal, that it was the coolant moving through the warm coils. She said that if I didn't hear the sound, then I should be worried. She did offer to send me a replacement ice maker through the mail.

After hanging up with her, I called back immediately and after being on hold for another ten minutes I spoke to a gentlemen. He saw in his computer that I had recently called, had an ice maker ordered for me and he verified my mailing address. It turns out that the previous woman did not verify my mailing address before hanging up with me and it would have been sent to our old residence had I not corrected it with the gentleman. After explaining my problem again, the gentleman wasted no time in recommending that a technician be sent out to look at the refrigerator. He could not get in touch with any of the repair companies in my area so he told me that a "quick response" team member would call me back within 24 business hours. I fully expected a call back before the end of business on Friday March 23rd but I never received a phone call back.

During the night of Friday March 23rd, our refrigerator starting clicking constantly and the compressor never turned back on again. On the morning of March 26th, I called GE again and after being on hold for almost fifteen minutes I discovered that we had been assigned to a company to have our refrigerator looked at. I called them immediately and after explaining my problem, I was told by them that they couldn’t fix the problem. By 11am that same day I was back on the phone again with GE and I was told once again that we would be assigned to another company and a “quick response” team member would be in touch with me within 48 hours. Meanwhile, our refrigerator still had not turned back on and all of our food spoiled and had to be thrown away.

Both on March 27th and March 28th I called the automated system to check on the status of our repair. It still had no been assigned to a company to see what the problem was with our refrigerator. During the afternoon of March 28th, after being transferred three times to other departments who were supposed to be able to help me and being on hold for long periods of time, I finally spoke to a supervisor who managed to find a company to come out and evaluate the refrigerator. It only took him ten minutes, and I never did get a call back from the “quick response” team.

Shortly after twelve noon on March 30th, a man from another company came out to take a look at my refrigerator. He was here for about 15 minutes and told me it was a burnt out evaporator fan motor. He said it would need to be ordered and to call their office back on Monday to find out when the part would come in. At 10am on April 2nd, I called the company to find out when the part would be in. I was told by the woman on the phone that she hadn’t even ordered the part yet, she had until noon to do it. She said she would call me back after she ordered the part. At about 1:30pm that same day she called me back and told me that the part had been ordered, it was in stock and that it would be there in a couple of days. She also told me that she would call me back after the part was in to make an appointment to have the refrigerator fixed.

Again, I was expecting a phone call at least by the end of day on April 6th, but the call never came. Our refrigerator is still not fixed and it’s been two and a half weeks since I originally called the GE customer service line. I believe that I have been very patient, even though I have been put at an incredible inconvenience with one of the most important major appliances in my home not working at all. I have two small children (4 years and 9 months) and I can’t even keep fresh milk, vegetables, or fruit in the house for them. I believe that I have seen very poor customer service and I have not been treated as a valued customer.

We bought this machine 4 years ago from Whiteford Keagy appliance store in Monroe, N.Y. It has already died and there are only three of us in the house with an average amount of laundry. We could get it fixed to the tune of 400 dollars and at that price we might as well buy a new one. I am not unpleased with Whiteford Keagy but GE. It makes one not want to buy American products. I have tried to honor the American companies but this issue irritated me and it will make me look to European brands in the future. Tell America to start making a quality product. We had bought the matching dryer that has had to be fixed and a Hot Point stove that the inner heating element died the day before Thanksgiving. I am off to the Laundromat with some loads and would like to blow this steam of because I am truly disgusted with American products.