I have a GE Profile microwave which stopped working after less than 2 years. Warranty only good for 1 year. I called 800-432-2737 on the manual for GE Customer Care service. They said the charge was $99 to come out and apply it to service and labor. When the tech came out he clarified the charges stating the $99 did NOT cover any service, labor, or parts. It only covered sending out the technician and diagnosing the problem! After diagnosing he said the total would be $215!! I only spent $199 for the microwave brand new!! A quick search on the internet showed the new same featured model for $169!! When I pointed it out to the tech he agreed buying a new one would also give you a 1 year warranty on everything compared to his 90-day warranty on his parts. THEN they offered to sell me a new one for $269 which would "waive" the $99 tech fee. However, they would take the old one away when they delivered the new one. How coincidental that their $269 price is $100 more than buying it at a local store!! They said if I did not want to repair it ($215) and did not want a new one ($269), then I would still have to pay the $99 tech fee. What a rip off.

I said I was not properly informed that the $99 tech fee was for simply diagnosing and not applied to the cost of the repair. I refused all their offers. I told them it was not fair to bait and switch me on the $99 tech fee.

After the tech left, I called a local appliance repair shop. They estimated labor at $45 plus parts based on the diagnosis by the tech. I brought it to the store, they fixed it and I picked it up the same day. Total cost $54.

GE Customer Care service is expensive and predatory. They come to your home and come up with a repair bill that is greater than the cost of the unit brand new. Then they offer to sell and deliver a new one for much higher than simply buying it at the store. And if you buy a new one from them they demand to take you old one (probably so they can repair it for a few bucks and sell it as refurbished for pure profit).

BEFORE you call GE Customer Care for any appliance beyond the full warranty, call you local appliance store and try to get an estimate.

I both a GE Cordless Phone, Model # 27906GE1-A 4747DG, from
MObil Oil Co. on 2/18/2008. It has stopped working, even tried new battery, but didn't work. It keeps changing to French from English setting and is completly dead, no dial tone. I did send in a product registration, but I was not given a product book when purchased and all I have is a copy of the registration, with no phone numbers and I can't find website. Registration was sent to GE Consumer Electronics, Product Registration Department, Thomson, Inc., PO Box 173028, Denver, CO 80217-3028, can you give me info as where to return it for repair or refund? Thank you. Suzanne DuCharme (senior citizen)

I bought a 10, 000 btu GE air conditioner from Walmart on 6/5/07. I used it for approx. 3 months, running it mostly at night. I started using it again this year around June and woke up the other morning and it was dead. I paid $208.00 and use this AC for approx. 5 months in all. I called GE but they said it was nothing they could do since it was a year old and I explained that it may be a year old but I have only used it for no more than 5 months. They said the best they could do was to give me a $75.00 rebate if I went out and bought another GE AC. Why would I want another GE if they only last 5 months? He said he could do no more and that he was sorry but that is not enough for me because $208.00 is alot of money for me and I feel like they owe me at least a partial refund. I also told him there were no GE's around here because it has been very hot and they were all sold out. So I had to drive 40 miles one way to Lowes and bought a Samsung AC that came with a 5 year warranty for the same money. i even told him I had recently purchased a new GE stove and refrigerator and why can't that rebate be applied to that but he said only on an AC. What a rip off GE is...so sorry now that I purchased their other appliances.

At 4:15 Monday afternoon (6/16/08) a young man dressed with a blue GE shirt rings the doorbell and without properly introducing himself began asking questions of a financial nature. When I reacted to his aggressive tactics, he became insolent and when I asked him to leave he insulted me using language no salesperson or data collector should. If anyone knows of a supervisor for any company currently collecting customer data in the El Paso area, I would appreciate a heads up. I am not used to being treated disrespectfully, and would appreciate an opportunity to speak my mind to one of his superiors.

My husband and I bought a Profile counter-depth refrigerator. It has never cooled properly, the ice maker was replaced because of rust, now the new one has rust after a couple years, The ice cream never freezes, it's soft, parts of the refrigerator are cold and other spots warm, the milk is never cold enough, you can fee cold coming out of the rubber lining (or whatever you call it). Repairmen were called constantly and some parts replaced, to no avail. I believe they did send another refrigerator, but same problem. If it was a bad refrigerator to start with, they all probably operate the same. Now we have no warranty (which wasn't any good in the first place), and we are out $2, 000.00 for a refrigerator that doesn't work properly. GE refuses to refund money.