BUYER BEWARE!!!..Gately's has filed for bankruptcy and is now operating new sites. DO NOT purchase from these sites!!! www.vitaclassica.com, www.hometanningsalon.com. Or any other site with the same design.
This company was run on poor business ethics and lies. They are crooks of the worst kind. If you have purchased from them before and still have not received your money back call 866.443.0867, this is a new number for their new sites. I suggest calling your credit card company and filing a charge back and possibly consulting a lawyer!!

Gatelys has filed for bankruptcy and the attorney handling the claim is Jeff Weinman, 303-572-1010. The problem I am having is that Gatelys shipped my stuff, but since they owe White Moving and Storage they are the ones who have and will not release my stuff. So basically White Moving is stealing from me. This is my stuff. I paid for it and the issues that they have with Gatelys are not my fault or my problem and I should be entitled to the furniture I paid for and they are holding in storage. Anyone needing information on Gatelys is to check the website cob.uscourts.gov early next week (11/5/07) for further information.

I ordered gym equipment from Gately's Ninth Street Gym store, I ordered it for my husband's birthday so I ordered it 5 weeks in advance. They charged my card and sent me an email saying that my order had been processed. Two weeks later still no confirmation that my order had been shipped. Five weeks pass and no present for my husband's birthday. So he ends up calling them to cancel the order. They cancel the order and tell him he is all set. Two weeks late I still do not see a credit to my account. So I call and have a conversation with someone after being on hold for 1 hour. He assures me that I will see a refund in 5-7 business days. He told me the reason I did not receive a refund right away was because someone forgot to process it. This is the email below:

Hello,

Your order has been canceled, here is the e-mail from the vendor:
From: Kristen Longo
To: 'Kurt Melendez' <[email protected]>
Subject: RE: NSG8503
Date: Tue, 4 Sep 2007 12:25:21 -0400 (10:25 MDT)
This order was canceled...
Thanks
Kristen
Your credit has been marked as urgent so you should be receiving your refund within 5-7 business days. I'm so sorry for this inconvenience. If there is anything else you need then feel free to contact me.
Kurt
Gatelys Customer Service
800-841-2640
ext.1138

Now everytime I try to call I get a message telling me that they are experiencing phone difficulties and to email all inquiries to [email protected], which I have 4 times and have yet to hear back. It has almost been 3 months.

This company is a total hoax, they stole $240 from me, and I don't know how to get it back.

I ordered an elliptical trainer from Home Fitness Club (or Gately's Shopping Network) on August 20, 2007 and a month later, I have not received my product. My card was charged in full and I continue to get the run around from Gately's every time I contact them. It is impossible to get a live person on the phone or to leave them a message. I have filed a dispute with my credit card company and will be contacting the better business bureau.

I ordered some gym equipment from Gately's Shopping Network. The next day I received an email confirmation that my item had been shipped out that morning and I should expect my product in 4-6 weeks.

7 weeks later I called the company asking where my product was. I was told that they hadn't shipped out the equipment and would email me confirmation that it had been shipped out that afternoon. 2 days go by and no email confirmation. Irritated I call back. I was then told I could have a complete refund and that it would take 5-6 business days for my money to be refunded. 9 business days later and still no refund. Called them back and they acknowledged that the money had not gone through and put me on hold in order to work things out. I was assured that the money would be in my account the next day...