Over the past year, Gate.com have consistently offered a terrible service. They are also slow to respond to issues with their service. They deliberately offer a slower service than premium paying customers, and make sure that my site runs slower than any other I've ever come across online as I refuse to pay the extra cash for a very basic service. This is a con, my site used to be with Winsave - who were wonderful - but were bought out by these cowboys.

My business site has consistently been extremely slow to load and occasionally even disappeared from the web. Most recently (April 4th) they were hacked by 'Fatal Error Group' who entirely removed my site from the web and replaced it with a clown image and the words 'Hacking is not a crime'. My site is still not up and running and I'm starting to lose business. Gate.com have refused to answer my messages politely asking for service (copies available), and I now require a full refund for a year of misery $99, plus money for my hours of trouble this week (which could initially have been placated by the simple courtesy of a response from Gate.com), plus for them to transfer my site to a new host company.

Trying to collect $499.00 for a company I never heard of or dealt with. Have received 2 threatening letters so far.
It just so happens I have an annual contract with Eqifax credit reporting and they have no knowledge of this alleged bill!!

Thank you

I had set up a website through www.gate.com, a web hosting business. The website worked ok at first. For the last 8 months my website has not worked and I contacted gate.com several times to resolve the issue. Each time, they told me that they were forwarding my request to their technical support department. After about 2 months of the website working, I asked them to cancel my account. I was being charged monthly and I told them that I was no longer interested in using them as a hosting company. I explained why and they said they would cancel my account. 2 months later I noticed that I had 2 charges from them, one for each month. I asked them to cancel my account again, and told them that they should have cancelled it 2 months ago. They continued charging my card. Finally, a few weeks ago I emailed them again, and I received a confirmation email saying that my account was cancelled on the 12th of March. On the 21st of March, a charge from gate.com came through on my bank account again. I finally gave up and went into my bank and had to place a stop payment on all transactions from this company and I had to get a new Visa Debit card with a different number. A couple hours after I got my new card, gate.com emailed me and apologized and said that my account was cancelled (AGAIN) and said they would refund the last charge to my card on file. I won't ever see that money because I changed my card number and I will not give them the information for my new credit card. This is a terrible business that is not organized and has no idea what is going on. There must be a lack of communication. Their website is actually very hard to navigate and they steal people's money. If they wanted to make amends, they would need to refund my money for the last 8 months of service, since my website didn't work at all during that time.