I will never do business with these people again paid 25 for a 3 in one cherry tree susposed to be 4-5 ft tall so i was told my daughter got it in the mail was a 1 ft dead stick they tried to tell me it was in dormant stage but even dormant don't break in half when bent still trying for money back said 3 weeks ago i'd see something on my account still no refund i should of listened when i first checked out the complaaints here i figured no company could be that bad wanted me to send the tree back at my expense oh well live and learn but it won't happen again.

Gardner's choice offers free deals and extra plants but doesn't tell you how much your order will cost until it's too late to stop it! My supposedly "free" plants added $40 to my order...and when I tried to contact customer service, my e-mail was undeliverable; when I finally figured out how to contact them I was told it was "too late" and that my order had already shipped. I'm looking at a box of teeny, tiny $20 each little dirt-filled squares that bear no resemblance to the advertisement. I have reported them to the BBB. DO NOT BUY FROM GARDNER'S CHOICE!!!

We called the advertised 800 number to order ONE Giant Tree Tomato. It was an automated recorded, not a real person. After submitting my order and providing my payment information, the recording kept presenting one additional sales promotion right after the other. After 25 minutes, I was still on the telephone dealing with this nonsense. I did not want to just hang up since they already had my payment information. There was no way to bypass this! The entire sales presentation had to be listened to (for each product) and at the END of the pitch, you could press "9" to decline the offer. Hitting "9" earlier in the sales pitch did not work. I was eventually disconnected because I started hitting "9" too often. We had no idea if our order went through as intended, or at all, or if our payment information had simply been ripped off.

About a week later, we received a huge number of Giant Tomato Tree seeds, as well as an equal number of Early Tomato seeds. Our account was debited on the same day for a whopping $65.00! It would not do any good to call that 800 number to complain, since it is just a recording and they do NOT offer an option to speak to a customer service representative.

Be warned - this is not a good deal!

They cashed my check for 3 empress trees in early March...no product, no contact, no webite anymore...you probably heard it all by now. I was VERY CONCERNED when I hit this website.

I was successful contacting them thru their bank, which processed my check (Shoreline Bank, Hartford, MI). It seems they are a very small company and cannot handle the nationwide order volume, so complaints are from a small percentage of total requests(including me!).

They were very uncooperative with the refund and said my product would be delivered in 2 weeks (for the third time in 3 months I've called). I was told if product was not received in 2 weeks to call back and they would issue a refund. But they could not do it now. This was not a reply I wanted to hear and after reading other postings of repetitive deliveries of dead items, I just wanted out.

NOT HAPPY, SO, I contacted the bank and opened a complaint for fraud against their Account AND I called the Hartford Sherriff's office(616-657-3101)to file a complaint. Sgt. Sam DeLeo took my name and address and payment info and will personally follow-up with Gardners Choice for immediate refund.

I feel confident the Sheriff will get the job done. If you feel this avenue is for you...just do it! The Sherriff also mentioned that they do get some complaints every spring, and the bank representative stated they have been in business for about 20 years.

It's just their customer service and quality assurance that sucks! I am also following up with a complaint to 'Woman's Day Group' (800)362-3817, which seems to be their advertising administrators. They should drop this client and not be allowed to advertise based on their ability to provide adequate service levels. Maybe, you call too!

My suggestion is calling the Sherriff to get a refund and cancel the order!

We ordered one (1) five pound bag of grass seed and received five(5) five pound bags of grass seed and other bags that we didn't order. What was supposed to cost us $39.95 cost us $267.45. We just received our bank statement and found out. They did not send any invoice and we can't get them back by phone because every time I call the # that was given on T.V. you only get a recording that only pertains to orders and nothing else. You cannot get a person to talk to on that line. I want something done about this as we are in the process of hiring an attorney.