For all of you that have had problems getting through, I have called this number 1-866-518-2290. It is open till 10 pm eastern time. I have requested 2 refunds for "plants" that turned out to be seeded pods. In my definition, a plant already has established roots. I had placed an order for my dad and had the order number and everything and when I called to inquire about it, the woman told me that the order number I had doesn't match any they had. Mine was only 6 numbers and all of theirs begin with letters and are 7 numbers long. So, we'll see if his credit card gets billed for it. (my guess is it will). I haven't had any problems calling the number I provided above but I cannot get them to return an email to save my life. I WOULD NOT suggest buying from this company. I order A TON of stuff online and have never had anything this bad before. They false advertise all of their stuff. Do your research before you buy. I hope someone else reads this before they get scammed too!!!

I noticed a charge on my Discover Card 7/01/08 amount $33.85 from Gardners Choice Hartford, Mi. I'm NOT a gardner -called Discover and contested charge 7/6/08 they implemented a temporary credit pending investigation. On 7/18/08 I received a package from Gardners Choice and promptly called Discover Card to question their credit and investigation. I was instructed by their investigation section to return the package unopened with delivery confirmation. This I did on 7/24/08 AM. The reason for the delay was my family was on a week trip and didn't receive mail until 7/23/08. Cost to return box was $7.40 Zone 4 priority mail with delivery confirmation

My personal investigation on the internet leads me to believe this company regularly uses fradulent methods to extract money from unsuspecting citizens and their practice should be brought to an end. My choice was to pay for something I didn't order or pay to return it... without any other choice. Discover indicated the return must be made or they could not honor any credit to my account. So I loose in either case. Unfair!

Mailed order April 9 2008. Cannot contact this co. they have my money I have no order this is July 16 2008. They do not return email. No answer phone. This is an unreliable co. it is to late here to put out the plants I ordered. Gardener’s choice is the nursery and my order is 2 tree tomatoes and 6 better than beefsteak tomato plants. When I check on line shipment is pending has different date every time. Today I cannot even get a shipment date. And I am a very dissatisfied customer. This co. offers quality and satisfaction and that’s a joke.

I ordered 4 V30018 Giant Tomato Plants for 10.98. I only received 2. I also ordered 1 V13382 Tomato Potato for 6.98.
I also ordered 2 G20802 Topsy Turvy Planter. I wasn't charged for the planters, but can't they tell me they don't have them anymore.
I have been on the phone trying to get this squared away, but I get is a man telling me to stay by they are on the phone with other customers or a busy signal.
I want my 2 giant tomato plant now and I want my broken in half tomato potato replaced now.
I was also charged to much for shipping.
Customer # 4845722. Reference # 10501
My bill was 17.96 plus 8.95 for s/h Total 26.91.
I want my items or give me my credit that is due me.
Thanks Sandra Raver

What I'm pasting below is a copy of my complaint to the Better Business Bureau. It doesn't begin to outline everything, but it hits the main points. I would suggest that any of you who are having problems with this company (and there seem to be many) go to www.bbb.org and file your own complaint.

I did several orders from this company, 219139, 219233, 219238, and 219239. Calling them does no good. It's always busy. I have literally let it ring for hours by putting my phone on auto-busy redial. They have failed to respond to repeated e-mails. They billed my credit card right away rather than waiting for the product to ship, which I know is perfectly legal and I don't have a problem with that as long as I get the product and it's in good condition. Last Saturday, I sent another e-mail telling them that if I didn't hear back from them, I was going to have to decline the credit card charges. Today, I received a box with a few plants, most of them dead. Some aren't labelled so I don't even know what they are other than little pieces of dead stuff. The packing slip they sent with it showed the total of my first order, but even the itemization on the packing slip itself did not add up to that total of $72.79, so whatever invoicing program they're using obviously can't manage second-grade math. The total that should have been on the slip was $45.88. I have great respect for the BBB and always check out any company I'm ordering from for the first time. They are apparently accredited, and I'm completely baffled about that. I did a general search on the Internet after I received my dead plants, and there are THOUSANDS of complaints about this "company, " all from people with the same issues I've had. This isn't a life-altering event, but I consider it very serious. Two of those orders were for me, and I can deal with disappointment. Of the other two, one was for my Mom and one was for my Dad. They are elderly, and were so looking forward to the blueberry bushes and cherry hedges, etc., that I ordered for them. They had actually planned their planting for this year around what I ordered for them. Now I have to be ashamed and tell them the stuff likely isn't coming, and will likely be dead if it does. I've already posted messages in numerous gardening forums to see if anyone can help me find a reputable company with the "spectacular" merchandise Gardener's Choice has.