Gander Mountain
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Category: Services
Contact Information
United States
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Gander Mountain Reviews
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dlr143
July 21, 2011
Stay away
I found two shirts that were a great bargain online. I ordered the shirts feeling happy to have found such a bargain. Deals like that help a lot toward making Christmas gifts more affordable. It takes time invested to find some of these deals. My order went through, then a few days later I get an email which in part reads:
" ...We apologize that the items you purchased have sold out. We have canceled your order and there were no charges to your card. We apologize for the inconvenience and are working on improvements to avoid this in the future..." There was no effort to compensate me me for my time and lost bargain. A coupon or similar clothing items for the same price would have gone a long way with me. The technology to prevent the kind of error they made is been available and I favor sites that use it. Once the purchase has been made online, it's a deal. It is not OK to reverse the deal on the customer who is counting on that great bargain without offering at a minimum a discount for their next order. I do realize these things happen and Gander Mountain did not purposely mean to let me down. I forgive the mistake although I am highly unlikely to shop there again.
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53526th
July 10, 2011
Stay away
I dropped my rifle off to have it drilled for a scope mount which I included.I was told 2 weeks which was fine with me.I waited a month and a half and went in was told it hadnt been done but would be don by next tuesday.I went in & it hadnt been touched & it took 15 minutes for him to find the mount when I asked for the gun back.I dont wast to hear its been busy if you are not going to service people on a timely basis quit wasting your customers time & stick to selling polar fleece !
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Dayton Dawg
October 19, 2010
Possible Racism
Went to Gander Mountain today (10/19/10) to inquire and possibly buy a shotgun. I stood there as employee after employee passed me and then asked white customers if they needed help. I don't like pulling the race card unless it is truly racism, and I'm pretty sure this one was. I literally stood in front of an employees face and he turned away from me and asked someone else if they needed help.
I left so pissed that instead of inquiring about a shotgun at another store, I bought the gun because I was so mad. That was my first time in Gander Mountain and definitely my last. Ever!
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davkarbelgians
November 27, 2009
false advertising
Gander Mountain ads are a huge lie. I got the Thanksgiving flier and noticed the Garmin Oregon 200 in there for a great price (too good to be true apparently). I read the ad making sure I could get the sale price on line-it seemed I could as there was an online item number and the flier stated "Can't make it to the store? Shop online 24/7 at GanderMtn.com" I even waited for the correct hours stated in the flier (between 3 and 9pm). I could not get the flier price to come up on the website so I called the 800 number. I was assured that if I ordered the item at the web price (369.99) and called at 8am Friday morning, the price would be adjusted to the sale price (199.99). Of course I called at 8am sharp this morning and have been getting the run around all day waiting for calls and repeatedly calling back.
After being told it was an in store only item (I guess one has to guess which items they offer online since they imply they are all available on line) for the last time (I have had enough wasting one whole day waiting for calls from GM reps that never come) I cancelled the order and assured the rep I would never be bothering Gander Mountain again because I will NEVER shop at the site or store again. My friend at work had me order a $100 gift card for a nephew with my order which I also cancelled. I will be advising him to get a Cabella's or Dick's card instead.
Gander Mountain is terrible and they should be ashamed of this Thanksgiving sale flier with all of the false promises. Nowhere in the ad did it state certain items are only available at the stores.
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southernrose
August 26, 2009
No employee to help when needed
My husband and I went into the local Gander Mountain to purchase some ammo for our guns. We stood at their gun counter for over 30 mintues and there was no help to be seen. The only young man that we saw that worked there was talking to a buddy of his and just seem to ignore us and then when he finished talking to his friend, he just walked off. I worked for Sears for 2 years and I know that you are suppose to be helping the customer instead of talking to your friends, especially since we were standing there asking for help. We do not appreciate being treated this way. I can say that Gander Mountain in Sherwood, Arkansas has lost our business for good and I hope after you read this you also will think twice about giving them your business. Sincerely, Mr. and Mrs. Caves
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dolsbt17
July 17, 2009
Gift Card Fraud
BEWARE GANDER MOUNTAIN GIFT CARDS!!! I had a $100 gift card, made $75 of purchases, and when I went back a week later to use the rest they told me the card had zero $ left on it. I asked them what was bought with the last $25 because I didn't buy anything, but the store refused to prove me wrong. They just said you must have used it, and if you have a problem to call their customer service. I called the number but again they said they were not able to pull up what was bought with the fictitious $25 charge. I WILL NEVER SHOP AT GANDER MOUNTAIN AGAIN...I'LL USE ACADEMY, BASS PRO SHOPS, OR CABELAS BEFORE I EVER USE A STORE WITH SUCH HORRENDOUS CUSTOMER SERVICE.
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nogandermountain
March 24, 2009
Boat motor has never worked right
I purchased a Crestliner Tritoon Pontoon boat from Gander Mountain in Spring, TX . The 150 Mercury Verado has never worked right and Gander Mountain does not service the motor anymore. We have been told the warranty and Mercury must deal with the problem. After being stranded on the lake several times in dangerous circumstances with my family, we are faced with few options. I owe the finance company $35, 000.00 and cannot just buy a new motor. if I give boat back my credit is trashed. If Gander Mountain won't replace the $12, 000.00 motor(we know from a former employee that they have replaced entire boats) then we are at the mercy of the warranty and stuck in limbo. My wife refuses to get on the boat anymore. I have had $500.00 boats that have performed better. Mercury sings the same tune. We are sick of it and will probably go to the local media soon.
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twiggy1122
January 10, 2009
ad
They refuse to post an online ad. When I contacted customer service I never got a reply. I think they're going out of business and they hope everyone with gift cards is oblivious. I will never shop there again, they are rude and do not care about their customers.
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May 21, 2008
Poor website design
Ad my son not been adamant that he wanted something from Gander Mountain, the experience I had with your web site would have sent me directly to Bass Pro Shops. Their web site does not work with Firefox or other non-Internet Explorer browsers. This means that around 15-17% of your customers cannot use the checkout process - more than 1 out of 8!!!
#2 When I finally figured out that problem, when I finally finished the process, when I submitted my CC info and checked out, I got a database error. I reentered my info and got the same error. In this day in age there is no reason at ALL to have a web site that is specific to a web browser, particularly one that is so prone to security attacks and poor web standards compliance.
Finally, when I tried to use the feedback form (the ONLY way to provide feedback) it would not let me do so unless I specified what store I used, which did not apply to a web purchase. I tried to email all the normal email addresses info@gand... sales@gan... webmaster@gan... and none of them were valid.
When I tried to talk to customer service, all I could get was a recorded message to leave a message. Yeah right. Stupid web design - poor customer service. I wish I had had the option to go to Bass Pro Shops web site to make this purchase.
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April 10, 2008
No contact to cancel shipments!
I took advantage of a 10 day free trial of HoodiaFen, and when I received it I had in time did some research and decided I did not want the monthly shipments, however the website that I printed out to cancel out my future shipments is bogus, and there is no such number to contact them nor did any paperwork come with the trial bottle. I have checked with my bank and they have already credited my account. This was before my actual 10 days were up. I want this complaint to go on file I feel that someone is making a lot of money and tapping into accounts they need to.
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