A TRANSACTION OF R13200(CREDIT CARD) COULD NOT BE PROCESSED IN STORE, ALTHOUGH THE MONEY WAS DEDUCTED FROM MY ACCOUNT. I HAVE SEND AN E-MAIL TO THE GROUP CUSTOMER SERVICE ADVISOR ON 4 JAN '10 ABOUT THE INCIDENT, AND IT IS NOW 4 DAYS LATER, NO REFUND AND NO EXPLANATION AS TO WHAT THE PROBLEM WAS