I was shopping at FYE around xmas time, i had a movie held for me and when i picked it up to pay the difference they told me that they were offering me the FYE VIP BSP Pass which would give me so much off of my purchase but that i would need to cancel by sometime in Jan. I tried calling THREE different times to cancel and each time it was never cancelled and they kept charging my account $9.99. I finally called and again and told them that it better be cancelled and i want my money back for the last month. FYE customer service people are extremely pushy and do not understand the words NO THANK YOU!! Stay away from FYE BSP pass or anything that has to do with it. They are extremely shady and dishonest.