These people sent my sister wilted flowers. When I emailed them to let them know that I would not pay for the flowers due to them being wilted, I received an automated letter telling me that they will responded to my inquiry within a certain number of hours. I never heard from them and decided to contact them again after receiving the charge on my credit card bill. Following numerous telephone calls and repeated emails I have still not received a resolution. Do you want a similar experience?

Ordered several products for purchase and delivery to wife at her school on February 10, 2008 at the FTD.COM website for the amount totaling ($56.98) for the product and an additional ($25.98) for the "shipping and handling charges" for delivery set on Valentines Day February 14, 2008. These items that were purchased were located in a special section on the FTD.COM website marked "Valentines Day". The order numbers for both items purchased were # FNM1695386 and FNM1695385 and the delivery date chosen and marked on the invoice was February 14, 2008. An extra fee for delivery on Valentines Day was also charged which brought the total to ($82.96). Arrived home on February 12, 2008 and found that FEDEX had already delivered the packages to work address on the 12th, and that someone else had signed for the packages in her place. I immediately called FTD.COM customer service and talked with a customer service agent in regards to this delivery problem. I asked the agent for a reason this product was delivered accidentally two days earlier when my wife was not even working. The agent told me that her supervisor was needed because she had only been working for 5 days on the phones. After a few minutes the agent comes back and says that the reason the delivery was made on the 12th is because when FTD.COM uses FEDEX or other shippers the products can arrive "BEFORE" the date specified. She then told me that there was a small claim to this somewhere on the website, but could not tell me where to find it. I went and RE-PURCHASED another item which would be shipped via FEDEX in the same manner and choose February 14, 2008 as the delivery date and this is what the website showed in the box marked "DELIVERY OPTIONS"... it reads as follows : " This will be delivered to MO 63366 via Fed Ex, DHL or UPS on Thu. February 14, 2008 " That is ALL that it says. And everywhere else on the website it says how you need to purchase NOW FOR DELIVERY ON VALENTINES DAY. Its on every section of the website. This company is CLEARLY misleading people with special delivery times WAY before Valentines Day so they can make extra money off the consumers and then save money themselves by shipping on a day earlier than marked. I invite anyone from the BBB to go to the website and choose an item for delivery on a certain day and then see how their site spells out that FEDEX may just deliver the item anytime that it wants, regardless of the date specified by the consumer and PAID FOR. This is an outrage and the customer service at FTD.COM refused to offer ANY type of reconciliation for this matter.

FTD.com website inventory showed a product was available; It was not FTD made an unacceptable substitution and ruined my 25th anniversary.

On or about August 19th I purchased 1 dozen long stem yellow roses for my 25th anniversary, I was very careful to only purchase items FTD's website showed as available. FTD substituted some kind of weird ugly white with red trim roses for the yellow roses. This was unsatisfactory, FTD made no effort to contact me and authorize the substitution; my wife was insulted after 25 years I had sent her friendship roses. Additionally I also purchased balloons from FTD, my wife had to stand outside in over 100 degree temps because of the incompetent delivery person. I contacted FTD Customer service. FTD Customer Service said they can make any substitutions they want as long as it is a similar product of same value. Buyer beware, FTD can give your loved ones what ever they want.

It is the consumer's right to receive what they purchase and it is not right for a company to substitute whatever they feel like substituting. At 1st I only asked for a full refund on the flowers, after FTD's answer I want a refund on both purchases on the flowers and the balloons, I will be more then happy to return the items to FTD. Nothing else will be acceptable FTD.com website inventory showed a product was available; It was not and FTD made an unacceptable substitution and ruined my 25th anniversary.

Father died a little over one month ago. I am my mother's only child and her only support system. She is living alone about 2000 miles away. Try as i might, i was not able to travel to her home to spend mother's day with her. Thus, this mother's day my mom would not only be grieving the loss of her husband but be spending the day alone.

I decided to try to cheer her up a bit and send her a bouquet of flowers. I ordered the flowers on the Tuesday before mother's day and requested that the flowers be delivered on Friday. I did this so if there were any problems with the delivery that there would be an additional day available to correct the problem and get the flowers delivered.

The flowers were not delivered on Friday as scheduled. I received no notice from ftd that they did not fulfill the order as promised. I find out on Saturday that no flowers have been delivered to my mother. I call ftd.com and stay on hold for 35 minutes. While on hold i listen to a message over and over again telling me that it is not too late to get flowers delivered for mother's day, they can deliver on Sunday, etc, etc, etc. When i finally get someone to answer the phone the ftd person tells me that my mother’s flowers are "scheduled to be delivered". And that's all she says. I inform her that it is already getting fairly late where my mother lives and “dale” (the “customer service” person with ftd) says that she knows this and that my mother’s flowers will get to her “sometime next week”.

I explain to dale that this is not acceptable and that ftd needs to make this right and get flowers to my mother for mother’s day. Dale refuses. I inform dale that this issue needs to be resolved, i explained to dale the circumstances regarding my father’s death, etc and dale states “don’t get no attitude with me”. I had not had any attitude, had not raised my voice, i had simply stated that i required that this issue be resolved.

I asked to speak with dale’s supervisor. She argued with me for over five minutes and then finally put me on hold for another 10 minutes. Then tiffany the supervisor picked up and said that there was nothing that ftd.com “is willing to do” to resolve this situation. Tiffany said that “all florists nationwide are working tomorrow” and that she will try to get someone to deliver. I explain to tiffany that my mother lives in the bible belt. Florists there do not work on Sundays no matter what day it is.
Tiffany informed me that i did not know what i was talking about and continued to tell me that this was not ftd’s fault, it was the fault of the people who were supposed to “mail” the flowers. I informed tiffany that i did not order flowers that would be several days old after being “mailed”, i ordered “fresh” flowers for my mother. Tiffany then stated that she would refund my money and that i could just “figure out something” myself as to how to get my mother some flowers for mother’s day. I asked to speak with tiffany’s supervisor and she said no.

At this point i was so upset i had to let my husband continue with the conversation because i was in tears. My husband then began to speak with tiffany who told him that she could find a florist to get flowers delivered to my mother. She makes an attempt and then comes back and tells him that no florists are open for deliveries in my mother’s area. This is the same thing i had already said to her but she never bothered to apologize for arguing with me about this. Tiffany then states that she is authorized to do nothing but refund our money. My husband asks to speak with tiffany’s supervisor.

First tiffany states that she is the only supervisor in the building. Then she states that no supervisor can do anything more than she can. Then tiffany says she doesn’t have a supervisor. Suddenly she puts my husband on hold and miraculously her supervisor, a person named vicki morgan, is on the phone.

I ordered flowers for delivery directly from the FTD website on Thursday, 12/7/2006 for my mother's birthday. I requested a delivery date of 12/9/2006 and completed my order as instructed -- by providing my email address, my daytime phone and my evening phone.

On Saturday morning, 12/9/2006, I emailed Customer Service at approx. 10:00 a.m. requesting confirmation of the delivery. Finally at 2:00 that afternoon, I received an email response from Customer Service stating that the arrangement I had requested could not be delivered until 12/12/2006 and suggested that I call Customer Service if I wanted to discuss the order or cancel it. I, of course, called Customer Service and proceeded to hold for 40 minutes (ironically listening to their taped recording of how important my business was to them). When a live person finally answered, I gave her my order number which she was unable to pull up on her computer as it was "pending." So there was nothing further that she could do. To wait for 40 minutes for this type of response was unbelievable. I asked to speak to a supervisor -- by this time I was less than amused and asked if it was company policy to NOT notify customers of impending problems with delivery. I stated that a 1 minute phone call from an employee notifying me of a problem at any time prior to the delivery date would have avoided all of the frustration (otherwise why ask for all of my contact details) -- not to mention saving my sanity from being on hold with the monotonous recording telling me how important I am. As it was, my mother never received her flowers for her birthday and it was much too late by then to make alternative arrangements. I could kick myself because after checking around online -- obviously this is not a new problem with FTD. I personally will never use FTD again. It's much too frustrating and upsetting.