I had FIOS internet service then it was turned over to Frontier in my area. From that point Frontier never sent me monthly bills but would send cut-off notices every 2 months. I received multiple calls about pending shut-off but these calls could be not answered. A message was left with another number which I had to call back on. However, the number for paying the bill (which the staff said was the only way to pay) was automated and did not recognize my acct number. Hours of calls and I finally found out that the phone number left (or reference # on my bill) was not correct, for internet only customers. This happened every two months so I went into a Frontier store to attempt to straighten this out. They said they don't deal with billing and called billing for me. I gave billing my credit card to take care of the charges and to set up automatic billing in the future which they said internet only customers needed to do. However, I cont. to get calls about pending shut-off. Called again and they could find not find evidence of the prior call. They transferred me to the automatic billing and I paid. I called again to cancel service. About a week later noted that I was charged via my credit card although I had already paid. Called again and they said yes we owe you $115+; " not sure yet of the exact amount". It will take 4-6 weeks to receive this and there is nothing we can do to make it come any faster. This is an abbreviated version of the trouble with getting through, hold time, etc. This is the worse company I have ever dealt with and I am in my 50's!

1. I had 1MBs package and it worked ok, but was slow.
2. Decided to upgrade, and after checking online, I saw that I can get 7MBs.
3. Called in and setup for 7MBs.
4. When service was completed, I tested the line and it showed only 3MBs
5. I called, they didn’t know what was the problem, and sent a technician.
6. The tech came in and said that, the sales team doesn’t know what they are talking about and I only qualify for 3MBs because of the distance, 11000 feet from office.
7. I called to switch to 3MBs, and they told me that the tech don’t know what he is talking about and that I should be getting 7MBs.
8. After being transferred like bouncing ball so many times, I spoke with another tech, who said that, the tech that was at my residence is more accurate, I only can get 3MBs.
9. I said fine, just switch me to 3MBs.
10. After switching to 3MBs, my connection failed completely and worked sometime to 0.4 MBs.
11. I called them, and after escalating the issue, level III tech told me that they all wrong, I only can get 1.5MBs.
12. I asked level III guy, how did the tech who was at my residence was able to read 3MBs, he couldn’t answer that, saying that his test from a distance is more accurate.

I switched from comcast bc I had to have reliable internet at home for evening work. Frontier assured me they would be able to provide this. A few months after being with them my internet slowed to to about 15% of the minimum gaurenteed speed (all the way down to under 200 kb) and randomly disconnected completely every few minutes. This caused me to constantly lose connection with remote servers I needed for work. I called them and they told me the problem would go away in a couple days. A week later I called them and after 2 hours on the phone convinced them that there was indeed a problem. They put in a ticket with a local division who checked it remotely just like the people on the phone and decided there was no problem so they closed the ticket. Now we are in week 3. I call them back and have to sit through another hour of the same questions and trouble shooting only to have another ticket opened which hopefully won't be closed yet again based on what they see from 50 miles away on their computer.

If my internet doesn't work at home I have to sleep at my office. I've been doing this for three weeks. And of course I am sure they plan on charging me.

Frontier's costumer service has huge gaping holes making them ineffective at servicing their customers beyond merely signing them up for service.

Ordered a WI FI router. Upon receipt wouldn't work in spite of highly qualified installer.

I moved from my residence on March 6, 2008. I cancelled services when I moved into my new home March 28, 2008. Frontier Communications handled my landline, internet and cable bundle package. After cancelling services Frontier continues to bill me for services on the cable portion only. When I call Frontier they blame it on the cable carrier they link with saying it their issue, yet it is Frontier who is billing me. Service was appropriately cancelled, all equipment was returned. I have new service with another carrier at an entirely different location effective 28 March 2008 yet Frontier will not correct the billing error. This is a fraudalant billing practice. A company can not bill for partial services when the entire account was appropriately cancelled.