I reveiced a 25% off coupon for From You Flowers and decided to use it towards an arrangement for my parents 20th wedding anniversary. I ordered a deluxe arrangement and when my parents received them there were 2 red roses and 2 carnations in a bud vase. Not a deluxe arrangement in my books. After several phone calls of me complaining they sent out a little bigger arrangement and sent me a $20.00 gift card to use towards another order. So I placed another order for my mother in laws birthday 9 days before I wanted them to be delivered. I paid extra to have them delivered to her work before 12:00pm. I went to their website to check the order @ 2:00pm and noticed that the arrangement was NOT delivered. I instantly sent an email asking for an update. I finally received a reply at 3:45pm stating "Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery tomorrow, April 9th, with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused." I called their crappy customer service and told them that I wanted these flowers delivered to her home address before 10am the next morning and wanted a full refund. I even provided my home email address so they could send me a confirmation that they flowers were delivered. The next morning a "supervisor" called me to let me know that the flowers were still not delivered. I was told that they will refund my credit card the full amount within 1-3 business days...WE WILL SEE if that happens

WOW - where to start! They charge outratgeous delivery and expedition fees, but I chose them because they were linked to a new Hilton program. I ordered before Noon delivery.

Imagine my suprise when my parents called and asked why I didnt send flowers to my 85 yeard old grandmother for her birthday. Long story short - they never delivered. They never called me, they never emailed me. What if I didnt call them? DO they steal my money? Where is the quality?

I call - so nice of them - no apology, they will deliver the flowers late, at a 20% discount. What a scam. What a ripoff, what a complete lack of service. They had a chance to get kudos for service recocery, how about a big SORRY - and FREE FLOWERS a day late. Glad they are still making a buck off of me, even though they did nothing right. They will never make a dollar off of me again, and only a fool would use their service, knowing what I know.

This company is HORRIBLE. My husband ordered flowers from them and they promised delivery on 2/15/11. Well I didn't get anything. Finally my husband called them on 2/20 and I got a delivery on 2/21 that was supposedly an updgrade. Let me tell you, the quality of the flowers was awful, the arrangement looked like a kid put it together, and the customer service refused to talk to me because I didn't order the flowers. He is my husband... The point is... DO NOT USE THIS COMPANY AT ALL COSTS. Pay more for 1-800-flowers... at least they hold their contracted floral shops to a high standard.

I ordered flowers for my grandmother's 99th birthday. They never delivered them!! DO NOT TRUST THIS COMPANY with any important occasion. I wish I hadn't and am crushed that my grandmother did not receive flowers from her grandchildren on such an important birthday. Shame on them.

From You Flowers cannot be counted on for Floral delivery. I can say the customer service reps are friendly, but unfortunately no flowers were delivered for Mothers Day after ordering them 3 days in advance. I spoke with at least 4 people on the phone and at least 6 emails. Promises were made and NOTHING has been delivered.