Freight Shipping uses multiple carriers. In my case, it is YRC. I was told by a representative and the YRC online tracking that my shipping will arrive on a date. I take a day off that day at home waiting for the delivery. At around 3:00 PM YRC contacted me and said that I need to make an appointment for the delivery which won't happen on the same day.

Freight Shipping has never asked me for my contact information. I proactively provided my home/cell phone number and stated clearly that I WILL BE AT HOME ON THE ESTIMATED DELIVERY DATE PROVIDED BY Freight Shipping / YRC AND WAIT FOR THE DELIVERY. Apparently the information was not relayed to YRC. I just want to know how can I improve my communication so the next time, if I have to deal with YRC or freightnshipping, I won't make the same mistake again.

I can tolerate the delay of delivery. What I can't is the miscommunication, lack of communication, wrong information, and a day wasted.