I called the number provided to me in my account and talked to India, to where the young girl was very hesitant on cancelling my account due to some information that I will not be receiving in regards to my credit score. She wanted to transfer me to another extension and I expressed to her that I do not need the services provided any longer, she wasn't to happy, I kept insisting on cancelling my subscription. Finally the fouth time I expressed to her that I no longer needed it she reluctantly "cancelled" my subscription. I have received the cancellation notice.