"Super super bad customer service. One of representative told me that he's gonna come to my house and put his finger in my XXXhole!!! Unbelievable!!! I was complaining the SD card I purchased transfers files slower than I expected. I was trying to confirm if this is the right card that I ordered or not. (Btw, it is godigi sdcard for my slr camera) its transferring 10 mb/sec not 50 mb/sec as they described. And he said "why don't you keep downloading instead of spending time to call here?" CRAZY!!! No more business with them for me!!!"

Watch out. They have dirty mouth. I’ll report this to police.

We ordered a camcorder n they told us that it comes w/ a battery that lasts 15-30 min. so we went with the upgrade that was $40 more. We waited over 7 days n still did not receive the camcorder. We looked on the internet, then noticed all the bad reviews n got really worried. We started calling to cancel n they said it was shipped already, we received it a week later with no upgrade battery. We called n they said it had been shipped. Now 1 1/2 mos. later we still haven't received it. I called them n they said it came with the camcorder (which is a lie). They said it originally comes with a 1L5 n we got the upgrade 2L5. We called the vendors and they said there is no such thing as a 1L5 and that all the camcorders come w/ the 2L5. I told the guy here that, but he told me that, that person I talked to didn't know what he was talking about and that he can send me 5 tapes for my camcorder for the misunderstanding cuz there is nothing else he can do for me. Well... that's a learning experience and lets see if they really send me those tapes! LOL Dumb :)

I wish I had seen this consumer site before I ordered from Foto Connection. Their price on their web site for a digital camera (a Panasonic DMC-FZ18) supposedly did cover any accessories which come with the camera, such as battery, charger, etc. They called me, and in a confusing conversation got me to agree on a $49.00 charge for a "quick" charger and upgraded battery. This extra charge got me the accessories that came with the camera anyway! They also switched the SD card I ordered with a more expensive one. I will never order from these scam artists again.

Fotoconnection called and sent eight e-mails saying they needed to verify accounts, orders, ect. All the while insisting that I needed to order an additional battery. They lied about the battery that comes with the camera. I called back to cancel the additional battery, they said OK but shipped it anyway and charged $69. extra. Ended up paying $258. for a camera they now say they sell for $164. I complained to American Express and they are reviewing the company. The bad part is that I was doing a friend a favour by ordering the camera he wanted on line to save him some money.

I ordered a camera, supposedly in stock. Moments after ordering, a salesperson called to try and sell me the battery that goes with the camera. I told him I did not need a battery, that online at their website, it said that a battery was included "in the box". Then he tried to sell me a warranty. I told him I did not need that either. I asked him if the camera was indeed in stock, he confirmed that it was and that it would ship in 24-48 hours. That was May 9. Today is May 19. I have called several times to check order status. On May 15, I was told the camera was out of stock, that the American version, rather the foreign version was available for $30 more. Since the camera was to be a gift, and I was running out of time to get it one time, I asked if it would ship the same day if I agreed for the extra $30. I was told it definitely would and that I would be emailed a tracking number. Today, May 19, I called to cancel the order. After being placed on hold several times, and bounced from one rep to another, I told the very rude guy who finally didn't not put me through to someone else that I needed to cancel the order. He said there was a restocking fee of 15%. I said that was bull- - - - because it never even left their place. He said it did leave but the shipping company lost the package. I asked again about a tracking number, and he could not provide it. He further told me that he went to the bathroom every morning and that it was never bull ---- that came out. I was really ticked then. I asked again for the order to be cancelled, I even said they could charge me the 15% restock fee (the camera price including shipping was $269.99) so that would have been about $40. He started rattling off a cancellation confirmation number and told me that my card would be charged $99!!! I told him that he had not done his math correctly. He told me he would charge me what the F - - - he wanted because I was rude to him! Can you believe that? After reading the other complaints, I think FotoConnection gets a kick out of stomping the consumer. I am filing a complaint with the Better Business Bureau and I encourage everyone else who has a bad experience such as this to do the same.