All,

Another bad experience with FlowerStore.com. I used their website to order Valentines Day flowers for my wife and paid a premium for "Same Day Delivery". Something they advertise all over their website. Three days after Valentines Day, the bouquet has still not shown up. A flower store that cannot deliver flowers ... see if you can figure that out ... I guess they were busy with their other lines of business?!

Avoid. With this kind of service they will be out of business soon enough.

Hope this helps someone.

This company delivered my flowers a day later than what I was requesting.

I ordered flowers for my uncle's funeral from this company. I needed same-day-delivery and that was advertised all over their website. On my first attempt to order, I changed the wording of the card. When I went back to do that, the delivery defaulted to two day delivery. I did not notice this until the order was complete and I had received an order confirmation email. I attempted to email the company several times over the weekend and did not receive any response to those until Monday. I attempted to call the company immediately also, but they are only open during the day CST and I live in Hawaii. Consequently, I had to get up at 3am to call them. The first call, after being on hold for 15 minutes!, I was told that the website states that flowers are not delivered on Sundays and the website says that flower delivery is the next day after the order. I went back to the website and looked (now 3:30am) and saw that, it definitly says "Same Day Delivery" if ordered before 2pm, which it was. So, I called the company again. A different sales person told me the best thing I could do was let him cancel the order, and then I could replace the order on my own and since it was still early, the flowers would still be delivered that day. So I did.

I never received a confirmation of the cancelation so I emailed the company again about that later that same day. Meanwhile, I thought my second order would arrive ontime.

Keep in mind, in every email I asked them to call me on my cell phone number. I never received a call from them, only emails.

The next day, Monday, I received an email saying that my first order had been canceled, but that the second delivery would arrive on Monday the day AFTER the funeral. So, not only did the flowers miss the funeral, but the wording on the card was written specifically for the day of the funeral and would sound weird on Monday.

This company caused me a lot of aggrevation. They are not clear enough about their shipping on the website. Their customer service people are not on the same page. Do not use them if you need flowers to arrive on a certain day.

Citizens of North America, think twice before ordering flowers from 'flowerstore.com' (NetShops, Inc) I did and got stung. It was a very special occasion, for a very special friend, but guess what? No flowers were delivered. shameful. After contacting the company, the very next day via email, No response, no response for several days. i requested a refund, several days later I received a response, stating my credit card would be credited. No explanation, no apologies, no nothing. disgraceful, unprofessional.

I highly recommended not to use flowerstore.com' NetShops, Inc for any occasion. Carrier pigeons would work better than these people!