Ordered an FTD Azalea Topiary Planter to be delivered for a friend's father's wake to be held at their house. Never arrived. Called and was first directed to a call center facility. After several calls there, I was given a 310 number in CA to talk to someone directly affiliated with the company and order. They did pull up my order and couldn't understand WHY this happened. Tabatha told me she would contact the florist and get back to me. No call back. Called again. She told me the order had been delivered and that she would send me a confirmation email with confirmation numbers and partial refund info. Never received it. Called again...spoke to Rachael. She called the florist who apparently could not reach the driver (they don't carry cell phones - I ASK you HOW does a florist stay in business with this type of operating procedure???). Again, more of the same and a promise to get back to me...no call or email. Called the next day and spoke to Kristy, the supposed supervisor. She confirmed the order was delivered at 3 PM but couldn't tell me the confirmation number. Promised to get right back to me with the info...suprise, surprise, no call. Called FTD. FTD said they have heard several complaints about this florist and to cancel the order asap. They hide behind the FTD name but they are the worst floral shop I have EVER encountered!!! STay clear!

Ordered flowers for delivery on July 10, 2008 - not delivered, call 1st thing on the 11th and received an apology & assurance they would check on it and call me back. After waiting 5 hours with no return call, I called back and was told they had an issue with the florist they were going to use and would make sure that it would be delivery on the 12th, and what could they do to make me a satisfied customer, before I could respond I was offered an upgrade to my order and a note of apology from them to my mother, so I agreed. I contacted Floral Originals Saturday morning the 12th for information regarding the delivery, I was told they contacted the other florist and my mothers flowers were on the truck and she would receive them within 30 minutes. After 1 hour had gone by and still no flowers I called Floral Originals back and asked for the number of the florist that was suppose to be delivering the flowers. I contacted them directly and yes, the flowers were on the truck for delivery, but they had not said within 30 minutes, they just stated she would receive them today, and NO there was NO UPGRADE listed under special instructions. This was the worst experience I have ever had in trying to have flowers delivered!!! I have left a message for the Owner to call me so that I may file a complaint directly with him and will dispute the charge on my card. My mothers birthday was on the 10th, not the 12th! I highly recommend using any other florist, not Floral Originals by Gregory Scotte!

VERY UNSATISFIED CUSTOMER!

I went online to order flowers through who I thought was FTD (turned out to be Floral Originals by Gregory Scotte), placed my order, was charged, and the flowers have not been delivered. When I try to contact them, they only have an answering service, who say they will pass on the message. I have not gotten a call, I am out $72.00, and my credit card company says I have to wait 15 days from date of scheduled delivery of flowers to dispute the charge. This company is a scam! Be careful, and I would not use FTD either, because they are supposedly affiliated with them. I am contacting the BBB and filing a formal complaint.

This complaint is coming from an FTD customer service rep. Yes I work for FTD, and just for you all to know we try our very hardest to get your orders right. Sadly we have a few JACKASS florists like this asshole. I personally HATE Gregory Scotte. His utter lack of a direct line phone number to anyone but someone inside our own company suggests that he is a shady individual who does not care in the slightest about his customers. Ask anyone who has ever worked for FTD or FTD's own Flowers All Hours answering service. We all HATE Gregory Scotte. We all want to drive his business into the ground. Every time I or one of my co-workers sees an order going to this bastard we cancel the order and send it immediately to a better florist. Let me personally assure you that FTD does not serve it's customers like Gregory Scotte does his. Sadly we're under contract to provide his answering service. So next time you see the name Gregory Scotte, remember, do not order! You're now learned and warned.

November 12, 2007 I ordered a "Thank You" bouquet for my co-worker. The "Thank You" bouquet was to be a six roses mixed colors orange and yellow, the arrangement was to be in a gold vase with thank you on the front. Instead, she received a lavender and white forget-me-nots and a lavender vase with thank you on the front. After the delivery I immediately contacted Floral Originals by Gregory Scotte. The representative that answered the phone told me that they were the answering service for Gregory Scotte and could send a email regarding my incorrect order. So the representative sent the email and advised me that a representative from Floral Original by Gregory Scotte would contact me back with a resolution. I never received a call. The next day November 13, 2007 the delivery person contacted the recipient desk phone and instructed her to bring the incorrect order (flowers) to the front of the lobby for pickup. The delivery person pick-up the incorrect flower order, however never replaced the flowers. So now, not only did the surprise of getting flowers were ruined but she didn't have any flowers at all. I could not believe that Floral Original by Gregory Scotte sent a delivery person to retrieve the flowers and, did not replaced them. I immediately called the customer service number back 1888-758-4141. This time around I got a representative on the line stating that she was appalled that the flowers were picked-up and there was not a replacement given. This representative went on to say she would request for a refund and I would be not be charged for the purchase. She stated I would receive a call from Gregory Scotte florist to confirm the course of action. Of course I never received a callback. The next day I checked my online banking statement to see that I was over-charged for my purchase. Yes, the flowers that the recipient did not have at all now! The cost of the purchase with tax was $49.47, however I was charged $59.47. I then called for the 3rd time to the customer service center. I explained what happened all over again and I was told that a email would be sent to Gregory Scotte florist and I would receive a callback. By this time this sounds oh so familiar right? Just as I expected I never received a callback. So I said well maybe that will refund me over the weekend. Wishful thinking I guess, today is November 19, 2007 and I still do not have a refund and still do not have the flowers, and still I was over-charged for this purchase. I called today for the 4th time and spoke with Susan. She stated to me that there is nothing they can do because the customer service number is only a answering service. They only send information via electronic feed or email to Gregory Scotte's florist and request for a callback. At this point I'm livid! I requested for a supervisor, Jeremy comes on the line. Jeremy is the supervisor of this so called answering service team of folk that don't know anything but how to compose emails. Jeremy tells me that he don't know what the protocol is when there is a issue and there isn't a direct number to contact Floral Original by Gregory Scotte. The only thing he could do was send a email. My question at this point is who takes accountability for this mess up? I've never in my life had this much push back for customer satisfaction. I now stuck with a charge and no product. I will never order through FTD or Floral Original by Gregory Scotte again! And I will sure pass on this experience so that other consumers will be well aware.